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Increasing responsiveness to citizen voice in social services across Europe

Project description

Increasing citizens’ impact on social services

Social services in Europe have a critical role to play in addressing disability and mental health, child protection and youth at risk issues. The EU-funded RESPONSIVE project will increase the responsiveness of social services to input from citizens by empowering citizens' impact on the approaches, organisation and delivery of related social services. The project will analyse the normative, legal, policy and practice contexts and public actions at the local, national and EU levels, and assess the range, inclusivity, operation and impact of official channels of citizen input in social services. Moreover, it will identify the factors shaping changes by social services in response to citizens using those services. Finally, RESPONSIVE will co-design, test and promote the implementation of tailored innovations.

Objective

The RESPONSIVE project aims to enhance the responsiveness of Europe’s social services to input from diverse citizens. It wants to increase the impact of citizen voice on the approaches, organisation and delivery of three types of social service: disability and mental health, child protection and services for youth at risk.

The project will help social services and EU policy structures to better understand, utilise and innovate with the knowledge, experiences and ideas of citizens through six core objectives:

1. Analyse the normative, legal, policy and practice contexts at local, national and EU level shaping how social services respond to the perspectives of diverse citizens
2. Assess the range, inclusivity, operation and impact of official channels of citizen input in social services (advisory groups, consultations, complaints, evaluation mechanisms)
3. Analyse the range, goals, content and approaches of public actions by citizens to change social services (protests, campaigns, social media, social enterprise, artistic production)
4. Identify the factors shaping changes by social services in response to the input of diverse citizens who use social services
5. Co-design and test tailored innovations for citizens, civil society groups, social services and policymakers to significantly expand the utilisation of different sources of citizen knowledge by social services at different levels
6. Promote uptake of innovations through dissemination of project results

This qualitative research project will be conducted in Austria, Denmark, France, Poland, Portugal and Romania by an interdisciplinary and multisectoral consortium of six research organisations, two civil society organisations, two social services departments and an international network of social work practitioners.

Fields of science (EuroSciVoc)

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Keywords

Project’s keywords as indicated by the project coordinator. Not to be confused with the EuroSciVoc taxonomy (Fields of science)

Programme(s)

Multi-annual funding programmes that define the EU’s priorities for research and innovation.

Topic(s)

Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.

Funding Scheme

Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.

HORIZON-RIA - HORIZON Research and Innovation Actions

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Call for proposal

Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.

(opens in new window) HORIZON-CL2-2022-DEMOCRACY-01

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Coordinator

UNIVERSITAET INNSBRUCK
Net EU contribution

Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.

€ 821 288,50
Address
INNRAIN 52
6020 Innsbruck
Austria

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Region
Westösterreich Tirol Innsbruck
Activity type
Higher or Secondary Education Establishments
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Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

€ 821 288,50

Participants (12)

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