Increasing responsiveness to citizen voice in social services across Europe

Project Information

RESPONSIVE

Grant agreement ID: 101095200

DOI

10.3030/101095200

Project closed

EC signature date 12 December 2022

Start date 1 March 2023

End date 28 February 2026

Funded under

• Culture, creativity and inclusive society

Total cost

€ 3 038 596,00

EU contribution

€ 3 038 596,00

Coordinated by

UNIVERSITAET INNSBRUCK
Austria

CORDIS provides links to public deliverables and publications of HORIZON projects.

Links to deliverables and publications from FP7 projects, as well as links to some specific result types such as dataset and software, are dynamically retrieved from OpenAIRE .

Deliverables

Documents, reports (7)

Research report about citizen experiences of consultative and participatory processes

Research report about first-hand citizen experiences of consultative and participatory processes in social services

Research report on normative, policy, legal and organisational contexts shaping social service responsiveness to citizens

Research report, including analytical diagram (typology) of policy, legal and institutional frameworks for responsiveness and recommendations for policy actors

Research report on mechanisms of responsiveness in social services

Report with analytical model of responsiveness and recommendations for social sector

Research report about citizen-led actions for social sector change

Report on NGO and citizen perspectives about the need and effectiveness of social action to stimulate change in social services, incl. role of technology, innovative practices and recommendations for NGOs, activists and citizens

Recommendations for citizens, policymakers, civil society organizations, social services and practitioners

Recommendations to enhance responsiveness tailored to four key stakeholder groups: citizens using social services, policymakers (EU, national and local), civil society organizations and social services/frontline social sector practitioners

Toolkit on pilot innovations to increase social service responsiveness to citizen voice

Methodological guidance for implementing RESPONSIVE project pilot innovations to enhance social service responsiveness to citizens

Guidance leaflet for citizens taking part in consultative and participatory processes of social service development

Data sets, microdata, etc (1)

Online database of citizen campaigns and actions to improve social services

Interactive online database and map of protests, campaigns, art production, online petitions and other citizen actions to improve social services in the areas of mental health, disability rights, child protection and youth at risk of exclusion

Demonstrators, pilots, prototypes (1)

Self-assessment tool for social services to measure their level of responsiveness

Evidence-based self-assessment tool to measure the level of responsiveness, accountability and transparency in social services

Data Management Plan (1)

Data Management Plan

Publications

Peer reviewed articles (7)

Przejawy responsywności i partycypacji w wybranych polskich instytucjach i organizacjach świadczących usługi społeczne. Badania wstępne

Author(s): Izabela Grabowska, Szymon Wójcik
Published in: Kwartalnik Pedagogiczny, 2026, ISSN 0023-5938
Publisher: University of Warsaw
DOI: 10.31338/2657-6007.KP.2025-2.3

BMC Health Services Research

Author(s): Izabela Grabowska; Agnieszka Wołowicz; Agnieszka Naumiuk; Magdalena Kuleta-Hulboj
Published in: BMC Health Services Research, Issue Vol. 25, article number 1219, 2025, ISSN 1472-6963
Publisher: BioMed Central
DOI: 10.1186/S12913-025-13314-3

Voix, choix et responsivité

Author(s): Anna Rurka, Agathe Osinski
Published in: Les Cahiers Dynamiques, Issue n° 86, 2026, ISSN 1276-3780
Publisher: CAIRN.INFO
DOI: 10.3917/LCD.086.0045

Demokratiske processer og relationer

Author(s): Maja Müller, Sarah Westh, Mette Rømer
Published in: Forskning i Pædagogers Profession og Uddannelse, Issue 9, 2025, ISSN 2446-2810
Publisher: Det Kgl. Bibliotek/Royal Danish Library
DOI: 10.7146/FPPU.V9I2.160999

Resistance to epistemic silencing in social services: user tactics for enhancing responsiveness

Author(s): Osinski, Agathe; Rurka, Anna
Published in: Critical and Radical Social Work, 2025, ISSN 2049-8608
Publisher: Bristol University Press
DOI: 10.1332/20498608Y2025D000000081

La co-construction comme enjeu démocratique : participation et « responsivité » au sein des services sociaux européens

Author(s): Anna Rurka, Agathe Osinski
Published in: Mouvements, Issue n° 119, 2026, ISSN 1291-6412
Publisher: CAIRN.INFO
DOI: 10.3917/MOUV.119.0063

Emotionen und Macht im Kontext von Teilhabeprozessen in der Kinder- und Jugendhilfe

Author(s): David Furtschegger, Michael Rasell, Florian Ohnmacht
Published in: Soziale Passagen, Issue 17, 2025, ISSN 1867-0180
Publisher: Springer Science and Business Media LLC
DOI: 10.1007/S12592-025-00553-8