Objective
The proposed project aims to reintegrate Drs. Kristina Baum into professional career after having benefited of a 24 months Marie Curie Industry Host Fellowship under the Fifth Framework Programme. Acoudire, a Dutch company commercializing hearing aids, par t of a multinational Group leading the hearing aids market, will host the researcher.The hearing aid commercial market is highly fragmented. No standardized protocols exists and the service offered to the final customers is based on the personal initiative and attitude of the audiologist working in the shop the customer goes to.The aim of the CREM-PRODE project is to define a pilot protocol for customer relationship management, based on aided computer approach, in order to guarantee a better quality of serv ice and, as a consequence, the highest level of customer satisfaction.By integrating Acoudire operations within the IT Platform made of a front- system (GOAL SW) and a back-office system (JDEdward ERP), the following goals will be pursued:- to implement a standard protocol of sales in the relationship with the customer;- to collect data (on the market, the customers, the fitting solution, the audiological chart) to be transformed in valuable information to better fit the offer and share with suppliers;- to implement existing or new Business Intelligence system.This will finally contribute to set a minimum quality standard in the customer relationship management in the hearing aids market all over Europe. This will not only benefit the customers, increasing t he general level of the offer and the quality of life of the end users, but will also contribute to European competitiveness. The proposed protocol may be adapted and applied to other similar commercial fields (e.g. prostheses, medical/assistive devices).
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
- natural sciences computer and information sciences software
- medical and health sciences health sciences infectious diseases RNA viruses HIV
- natural sciences computer and information sciences data science business intelligence
- social sciences economics and business business and management employment
- medical and health sciences medical biotechnology implants
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Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
FP6-2002-MOBILITY-11
See other projects for this call
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Coordinator
6983 BP DOESBURG
Netherlands
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.