Obiettivo The research program aims to develop a process model for the measurement of citizen satisfaction index for e-Government services. The aim is achieved by the knowledge exchange program between two academic partners (Brunel University and American University of Beirut.) and one private sector partner (Turk Satellite or TurkSat). The large bureaucratic public sector structures are often unable to embrace change and are grounded in years of tradition thus, there is not the environment for innovation or established tools to measure satisfaction and this sets benchmarks for performance improvement. As a result, there are research initiatives to develop a citizen satisfaction model (CSM) for e-government services. However, existing researches are focusing on the specific CSM model and do not suggest a systematic process which can be used for the developed CSM model by e-government system managers. In addition, these CSM models have been developed separately in different countries based on their own requirements. Furthermore, the processes used to measure the CSMs in different countries are different from each other and this makes it difficult for the other e-Government stakeholders in different or even the same countries to benefit from their experience. The aims of the C-E-E-S project are to develop a reference process model and a scientific evaluation framework to measure citizen satisfaction on e-Government services. This will be a harmonized and standardized process model which could be used by other e-Government implementers worldwide. The idea is to develop a reference process model for measuring citizen satisfaction on e-Government services and to allow other e-Government stakeholders to use the reference process model and the benchmarking outcomes from the evaluation framework to project inefficient e-Government services for further improvement in their designs. Total 72 researcher-months will be exchanged among the partners to complement their knowledge. Campo scientifico engineering and technologymechanical engineeringvehicle engineeringaerospace engineeringsatellite technologysocial sciencespolitical sciencesgovernment systemse-governance Parole chiave Customer Satisfaction Index Electronic-Government Systems Information Systems Evaluation Programma(i) FP7-PEOPLE - Specific programme "People" implementing the Seventh Framework Programme of the European Community for research, technological development and demonstration activities (2007 to 2013) Argomento(i) FP7-PEOPLE-IAPP-2008 - Marie Curie Action: "Industry-Academia Partnerships and Pathways" Invito a presentare proposte FP7-PEOPLE-IAPP-2008 Vedi altri progetti per questo bando Meccanismo di finanziamento MC-IAPP - Industry-Academia Partnerships and Pathways (IAPP) Coordinatore BRUNEL UNIVERSITY LONDON Contributo UE € 201 115,00 Indirizzo KINGSTON LANE UB8 3PH Uxbridge Regno Unito Mostra sulla mappa Regione London Outer London — West and North West Harrow and Hillingdon Tipo di attività Higher or Secondary Education Establishments Contatto amministrativo Teresa Waller (Ms.) Collegamenti Contatta l’organizzazione Opens in new window Sito web Opens in new window Costo totale Nessun dato Partecipanti (2) Classifica in ordine alfabetico Classifica per Contributo UE Espandi tutto Riduci tutto American University of Beirut Libano Contributo UE € 108 048,00 Indirizzo BLISS STREET 1107 2020 Beirut Mostra sulla mappa Tipo di attività Higher or Secondary Education Establishments Contatto amministrativo Fadia Homeidan (Dr.) Collegamenti Contatta l’organizzazione Opens in new window Sito web Opens in new window Costo totale Nessun dato TURKSAT UYDU HABERLESME VE KABLO TV ISLETME AS Turchia Contributo UE € 64 992,00 Indirizzo KONYA YOLU 40.KM 06839 GOLBASI Mostra sulla mappa Regione Batı Anadolu Ankara Ankara Tipo di attività Private for-profit entities (excluding Higher or Secondary Education Establishments) Contatto amministrativo Asim Balci (Prof.) Collegamenti Contatta l’organizzazione Opens in new window Sito web Opens in new window Costo totale Nessun dato