Risultati finali
At least 10 videos/tutorial per country in national languages.
Project websiteProject website in all languages (at least 1 official language per country) will be published and regularly updated.
Database of complaints / questionsA database in each national language with all the questions / complaints posed by the vulnerable consumers and relative answers (either an informatics sheet or a more complex database, according to the already existing national system)
A final report in English to illustrate political pathways / roadmaps to promote vulnerable consumers protection in energy market at the end of the project.
VCEA Network GuidelinesA document in English describing the European network and the national VCEA networks: organisational structure, communication flow, VCEA roles and responsibilities within the network, local retention strategies, reporting mechanism, etc.
VCEA Training guidelinesA document in each national language to describe the training strategy, materials, course development which may be used also for the promotion of the training itself.
Public VCEA training reportA document in each national language to report the training activities carried out and results achieved.
Final report on Communication ActivitiesReport on all the communication activities carried out not containing details on events carried out (such as participants list, etc) as it is a public document
Vulnerable Consumers Market Segmentation ReportA document in English illustrating the vulnerable consumers / energy poor market segmentation in the countries involved.
Final report on VCEA Network Activity and Saved Energy and Increased Comfort LevelThe report in English will summarise the activities of the VCEA network and the results achieved in terms of energy saved and increased comfort level of the vulnerable consumers / energy poor who have contacted and requested support from the member of the network at the end of the activity.
Final VCSC roundtables and stakeholders workshops reportA report in each national language to illustrate roundtables and workshops held, points discussed and decision taken at the end of the project. As for D7.1, these documents will also be widely disseminated at National level. After each event (National / European VCSC roundtable and National stakeholder workshop) the minutes will be prepared and disseminated. At the end of the project D7.3 will collate all the minutes (including those in the intermediate report - D7.2).
ASSIST Action ReportThe report in English will summarise all the results (in terms of indicators reached) of the national actions at an intermediate stage.
“European market survey on vulnerable consumers needs, expectation and interest”A short report in English on vulnerable consumers needs, expectation and interest.
ASSIST ICT System ManualA document in all languages addressing the VCEA illustrating the ICT system and its functionalities, including communication flow between the project communication channels and the VCEA network / ICT system
Report on “Replicable best practice National and European measures”A document in English including the description of the identification and ranking methodology.
Report on “National and European measures addressing vulnerable consumers and energy poverty”A document in English containing factsheets of the various national and European measures and will be used by the partners to fine tune the activities to be carried out in the ASSIST action (WP5).
ASSIST Action National ReportsReports in each country language summarising the national actions – activities carried out and results achieved.
Final ASSIST Action ReportThe report in English will summarise all the results (in terms of indicators reached) of the national actions at the end of the project.
VCEA Training Follow-Up ReportThe document will describe the survey (structure and delivery) to collect information on the training follow-up and will illustrate the evidence collected in order to describe training best practices and possible job market opportunities
Conclusive Project Presentation for European/International conferenceActs in English of the two European conferences
VCEA qualification schemeA document describing the VCEA profile, activities, knowledge/competencies/ skills, structure of the training course and the entry criteria for the training course (for selection of the participants) and delivery of the course, the document will be prepared in English and in all the country languages.
Vulnerable Consumers and Fuel Poverty ReportA report in English illustrating the result of the work package activities.
Best practice guide on financial measuresGuide in English on existing financial measures implemented in the various countries
VCEA Network Monitoring Mechanism for Saved Energy and Increased Comfort LevelA document in English will detail the mechanisms designed (outlined also in the VCEA Network Guidelines) to monitor the results of the support activities of the VCEA in terms of saved energy and increased comfort level of the vulnerable consumers / energy poor who have contacted and requested support from the trained VCEA member of the network.
Setting up of the ASSIST Network ICT System in all project languages
Domestic Energy Efficient factsheets informative folder1 informative folder containing the mentioned materials in each national language
Project communication materialProject presentation in different format according to the target flyer slide presentation factsheet poster and press release
Virtual community of vulnerable consumersAn ICT community system will be set up and run by the partners to facilitate the dialogue between and with vulnerable consumers (an ICT portal / platform / social network to facilitate dialogue and contact between the VCEA and the vulnerable consumers).
FactsheetsAt least 10 factsheets on energy efficiency and social issues will be delivered in each country in the country languages.
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