Description du projet
Modélisation dynamique des systèmes de dialogue orientés tâche
Les systèmes de dialogue parlés connaissent un regain de popularité et sont mieux acceptés grâce à l’essor des assistants personnels. Les systèmes de dialogue actuellement déployés à la fois dans le milieu universitaire et dans l’industrie sont généralement conçus pour un champ de fonctions fixe et ne s’étendent pas facilement à de nouveaux sujets. Cependant, alors que le monde ne cesse de se transformer et que les connaissances se développent, un système véritablement intelligent doit être dynamique, capable de comprendre et de raisonner de manière harmonieuse sur de nouveaux sujets. Le projet DYMO, financé par l’UE, entend aborder les obstacles les plus importants à la conception de systèmes conversationnels intelligents capables de s’étendre de manière dynamique, depuis le problème de l’opération avec des connaissances dynamiques, des politiques dynamiques, des modèles d’utilisateurs riches aux mesures sophistiquées de la qualité.
Objectif
With the prevalence of information technology in our daily lives, our ability to interact with machines in increasingly simplified and more human-like ways has become paramount. Information is becoming ever more abundant but our access to it is limited not least by technological restraints. Spoken dialogue systems address this issue by providing an intelligent speech interface that facilitates swift, human-like acquisition of information.
The advantages of speech interfaces are already evident from the rise of personal assistants such as Siri, Google Assistant, Cortana or Amazon Alexa. In these systems, however, the user is limited to a simple query, and the systems attempt to provide an answer within one or two turns of dialogue. To date, significant parts of these systems are rule-based and do not readily scale to changes in the domain of operation. Furthermore, rule-based systems can be brittle when speech recognition errors occur.
The vision of this project is to develop novel dialogue models that provide natural human-computer interaction beyond simple information-seeking dialogues and that continuously evolve as they are being used by exploiting both dialogue and non-dialogue data. Building such robust and intelligent spoken dialogue systems poses serious challenges in artificial intelligence and machine learning. The project will tackle four bottleneck areas that require fundamental research: automated knowledge acquisition, optimisation of complex behaviour, realistic user models and sentiment awareness. Taken together, the proposed solutions have the potential to transform the way we access information in areas as diverse as e-commerce, government, healthcare and education.
Champ scientifique
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Régime de financement
ERC-STG - Starting GrantInstitution d’accueil
40225 Dusseldorf
Allemagne