In October 2019, an international team of doctoral and postdoctoral fellows from Asia, Europe, and America convened at the Hebrew University of Jerusalem to explore how values are constructed on social media. Using mixed methods, we traced popular genres and rituals in five languages, analyzed thousands of social media posts and hashtags, and conducted interviews, surveys, and focus groups in Germany, Italy, Japan, South Korea, and the United States. We complemented this with analyses of platforms’ policy documents and developed a theoretical framework, identifying values relevant to social media and the overarching orientations they serve.
Our work has produced 17 publications, with more underway. Five key findings include:
1.We identified 45 values relevant to social media, spanning both general and communicative dimensions. We also distinguished broad orientations cutting across discourses—purposes that values serve in context. For example, freedom may be framed as serving the public good or self-realization. We highlighted three general orientations (do well, do good, feel good) and four communicative ones (inform, influence, bond, express) as fundamental online.
2.We found a gap between what people say and what they show. Messages about improving the world (do good) appear mainly in words, while success (do well) is expressed visually and aurally, and satisfaction (feel good) combines both. Looking beyond the explicit expression of values is important precisely because of the ubiquity and influence of non-verbal communication.
3.Despite local variations, social media platforms share core “platform values”: aesthetics, pleasure, self-presentation, affiliation, and authenticity. These transcend place and genre, reflecting the global logic of social media.
4.When evaluating content, users apply a narrow set of principles tied to communication itself. For instance, gym selfies are often disliked for seeming inauthentic. Overall, judgments hinge on whether content feels authentic, inspirational, resonant, or agreeable.
5.Our findings challenge dichotomies between “Eastern” and “Western” cultures. While localization matters, we observed collectivistic behaviors in Western contexts and individualism in Asia. For example, Koreans openly embrace self-focused “show off” genres, unlike users in other countries.
You are invited to access our publications here:
https://digitalvalues.huji.ac.il/publications(öffnet in neuem Fenster).