Description du projet
Maintenance WiFi précise et efficace
Avec la numérisation rapide et Internet jouant un rôle important à la fois dans le secteur privé et dans la vie quotidienne, ainsi que la poussée vers le télétravail dans de nombreux secteurs, les services WiFi jouent également un rôle de plus en plus important. Malgré cela, des études montrent qu’environ la moitié des appels au service clientèle des fournisseurs d’accès Internet sont liés à des problèmes de WiFi à domicile, de nombreux clients évitant de se plaindre et changeant simplement de fournisseur d’accès Internet. Le projet TEApot, financé par l’UE, développera une nouvelle solution qui, grâce à des modules locaux et en nuage, fournira un diagnostic précis et efficace du WiFi à domicile.
Objectif
According to recent studies, around 50% of all customer service calls to Internet Service Providers (ISPs) are related to issues with home Wi-Fi. Also, around 70% of all customers experience problems when streaming or downloading content over Wi-Fi in their homes. 75% of all customers expect their ISPs to solve their Wi-Fi related issues and 54% of all customers are willing to pay an extra of €4.5 per month if their ISP would provide a premium Wi-Fi service. Annual customer care cost alone amount to €11 million. Moreover, many dissatisfied customers do not prefer calling for a complaint, instead they silently churn by switching their service to another provider either immediately or when it comes time to renegotiate their service contract. Thus, in addition to the above mentioned costs, ISPs undertake unnecessary hardware replacement costs, customer churns and lost higher tier upsell opportunities. These findings demonstrate that there is solid need to diagnose and solve Wi-Fi problems remotely.
TEA’s innovative solution, TEApot (TEA’s predictive optimization technology), comprises embedded (local) and cloud software modules that provide comprehensive, hardware-agnostic, real-time AI-driven, in-home network management. TEApot facilitates predictive maintenance and proactive control of home Wi-Fi networks, thus avoiding customer dissatisfaction. Furthermore, by being hardware-agnostic, TEApot facilitates rapid integration and deployment without device vendor lock-in. TEApot promises around 60% reduction in customer care costs, translating into €6.5 million in cost savings annually per 1 million subscribers. Additionally, TEApot brings new revenue and upsell opportunities for ISPs through the value-added services made possible by its advanced features. TEApot’s modular architecture enables scalable and flexible marketing opportunities.
Champ scientifique
- natural sciencescomputer and information sciencesinternetinternet of things
- natural sciencescomputer and information sciencessoftware
- social scienceseconomics and businessbusiness and managementbusiness models
- engineering and technologyelectrical engineering, electronic engineering, information engineeringinformation engineeringtelecommunicationsradio technologyWiFi
Programme(s)
Régime de financement
SME-1 - SME instrument phase 1Coordinateur
34906 ISTANBUL
Turquie
L’entreprise s’est définie comme une PME (petite et moyenne entreprise) au moment de la signature de la convention de subvention.