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One-Stop Shops as Citizens' Hubs to support the decision making process for integrated renovations

Project description

One-stop shops for home renovation services

Renovating buildings is crucial for achieving energy efficiency targets. The EU-funded Save the Homes project aims to increase buildings’ annual renovation rate by 5 %. Within this scope, the project will offer a one-stop shop (OSS) service to homeowners. An OSS Citizen Hub concept will be developed, offering to renovate offices. In addition, the project will propose social design by co-creation with the homeowners. It will also organise the budget and purchasing of renovation kits as well as the preparation of the renovation works. Moreover, the project will monitor the performances to ensure the sustainable quality of buildings and a positive user experience. Finally, Save the Homes will create strong networks and partnerships with local actors.

Objective

The overall aim of Sav€ the Homes is to contribute to an increase of an annual renovation rate of > 5% by offering attractive OSS services to homeowners, managed and implemented by municipalities as being trustworthy entities for citizens. This is achieved by the implementation of OSS Citizen Hub concept, offering renovation offices, both as physical hubs and web-based virtual hubs at local level based on the concept of medium-sized cities and to maximize replicability, at national and EU level.

Sav€ the Homes will:
1. Offer a full customers journey in 5 stops:
- Stop 0 Onboarding
- Stop 1 Design: Social design by co-creation with the homeowners
- Stop 2 Elaboration: Organizing the financing, purchasing of renovation kits and the preparations for the construction of the renovation works
- Stop 3 Construction: Realization of proven quality in interaction with homeowners and a peer-to-peer Renovation Community, as part of the Citizen Hub
- Stop 4 In-use: Monitoring of total performances in practice for ensuring sustainable quality of building and user experience
2. Create strong networks and trustworthy partnerships with local actors in the whole chain
3. Create locally developed and organized financing and investment pipelines

The integrated home renovation services will be established within already established OSS networks at the city (City of Rotterdam) and regional (Comunitat Valenciana) level in two EU countries, building upon existing energy targets and networks so far well established at the city levels where it brings a new method and mechanism on how to improve the existing interactions between the relevant organizations and stakeholders. It holistically connects renovation advisory, products and services, finance opportunities and legal advice with a building owner at a single point. By involving relevant EU umbrella organizations, the concept will be further promoted in other member states to come to a harmonized method applicable at EU level.

Keywords

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Programme(s)

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Topic(s)

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Funding Scheme

Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.

CSA - Coordination and support action

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Call for proposal

Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.

(opens in new window) H2020-LC-SC3-2018-2019-2020

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Coordinator

HUYGEN INGENIEURS & ADVISEURS B.V
Net EU contribution

Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.

€ 221 781,00
Address
URMONDERBAAN 22
6167RD Geleen
Netherlands

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SME

The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.

Yes
Region
Zuid-Nederland Limburg (NL) Zuid-Limburg
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
Links
Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

€ 221 781,25

Participants (10)

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