Description du projet
Des guichets uniques consacrés aux services de rénovation de l’habitat
La rénovation des bâtiments est cruciale pour atteindre les objectifs d’efficacité énergétique. Le projet Save the Homes, financé par l’UE, entend permettre une hausse de 5 % du taux annuel de rénovation des bâtiments. Pour ce faire, il proposera un service de guichet unique (GU) destiné aux propriétaires. Le concept de centre citoyen à GU qui sera défini aura pour but de fournir des prestations de rénovation des bureaux. Par ailleurs, le projet proposera un concept de co-création sociale incluant les propriétaires. Il établira également le budget, organisera l’achat de kits de rénovation et se chargera de la phase préparatoire des travaux de rénovation. En outre, le projet assurera le suivi des performances afin de garantir la qualité des bâtiments en terme de durabilité ainsi qu’une expérience positive pour leurs utilisateurs. Enfin, Save the Homes établira des réseaux et des partenariats solides avec les acteurs locaux.
Objectif
The overall aim of Sav€ the Homes is to contribute to an increase of an annual renovation rate of > 5% by offering attractive OSS services to homeowners, managed and implemented by municipalities as being trustworthy entities for citizens. This is achieved by the implementation of OSS Citizen Hub concept, offering renovation offices, both as physical hubs and web-based virtual hubs at local level based on the concept of medium-sized cities and to maximize replicability, at national and EU level.
Sav€ the Homes will:
1. Offer a full customers journey in 5 stops:
- Stop 0 Onboarding
- Stop 1 Design: Social design by co-creation with the homeowners
- Stop 2 Elaboration: Organizing the financing, purchasing of renovation kits and the preparations for the construction of the renovation works
- Stop 3 Construction: Realization of proven quality in interaction with homeowners and a peer-to-peer Renovation Community, as part of the Citizen Hub
- Stop 4 In-use: Monitoring of total performances in practice for ensuring sustainable quality of building and user experience
2. Create strong networks and trustworthy partnerships with local actors in the whole chain
3. Create locally developed and organized financing and investment pipelines
The integrated home renovation services will be established within already established OSS networks at the city (City of Rotterdam) and regional (Comunitat Valenciana) level in two EU countries, building upon existing energy targets and networks so far well established at the city levels where it brings a new method and mechanism on how to improve the existing interactions between the relevant organizations and stakeholders. It holistically connects renovation advisory, products and services, finance opportunities and legal advice with a building owner at a single point. By involving relevant EU umbrella organizations, the concept will be further promoted in other member states to come to a harmonized method applicable at EU level.
Champ scientifique
Programme(s)
Régime de financement
CSA - Coordination and support actionCoordinateur
6167RD Geleen
Pays-Bas
L’entreprise s’est définie comme une PME (petite et moyenne entreprise) au moment de la signature de la convention de subvention.