Increasing responsiveness to citizen voice in social services across Europe

Informations projet

RESPONSIVE

N° de convention de subvention: 101095200

DOI

10.3030/101095200

Projet clôturé

Date de signature de la CE 12 Decembre 2022

Date de début 1 Mars 2023

Date de fin 28 Février 2026

Financé au titre de

• Culture, creativity and inclusive society

Coût total

€ 3 038 596,00

Contribution de l’UE

€ 3 038 596,00

Coordonné par

UNIVERSITAET INNSBRUCK
Austria

CORDIS fournit des liens vers les livrables publics et les publications des projets HORIZON.

Les liens vers les livrables et les publications des projets du 7e PC, ainsi que les liens vers certains types de résultats spécifiques tels que les jeux de données et les logiciels, sont récupérés dynamiquement sur OpenAIRE .

Livrables

Documents, reports (7)

Research report about citizen experiences of consultative and participatory processes

Research report about first-hand citizen experiences of consultative and participatory processes in social services

Research report on normative, policy, legal and organisational contexts shaping social service responsiveness to citizens

Research report, including analytical diagram (typology) of policy, legal and institutional frameworks for responsiveness and recommendations for policy actors

Research report on mechanisms of responsiveness in social services

Report with analytical model of responsiveness and recommendations for social sector

Research report about citizen-led actions for social sector change

Report on NGO and citizen perspectives about the need and effectiveness of social action to stimulate change in social services, incl. role of technology, innovative practices and recommendations for NGOs, activists and citizens

Recommendations for citizens, policymakers, civil society organizations, social services and practitioners

Recommendations to enhance responsiveness tailored to four key stakeholder groups: citizens using social services, policymakers (EU, national and local), civil society organizations and social services/frontline social sector practitioners

Toolkit on pilot innovations to increase social service responsiveness to citizen voice

Methodological guidance for implementing RESPONSIVE project pilot innovations to enhance social service responsiveness to citizens

Guidance leaflet for citizens taking part in consultative and participatory processes of social service development

Data sets, microdata, etc (1)

Online database of citizen campaigns and actions to improve social services

Interactive online database and map of protests, campaigns, art production, online petitions and other citizen actions to improve social services in the areas of mental health, disability rights, child protection and youth at risk of exclusion

Demonstrators, pilots, prototypes (1)

Self-assessment tool for social services to measure their level of responsiveness

Evidence-based self-assessment tool to measure the level of responsiveness, accountability and transparency in social services

Data Management Plan (1)

Data Management Plan

Publications

Peer reviewed articles (7)

Przejawy responsywności i partycypacji w wybranych polskich instytucjach i organizacjach świadczących usługi społeczne. Badania wstępne

Auteurs: Izabela Grabowska, Szymon Wójcik
Publié dans: Kwartalnik Pedagogiczny, 2026, ISSN 0023-5938
Éditeur: University of Warsaw
DOI: 10.31338/2657-6007.KP.2025-2.3

BMC Health Services Research

Auteurs: Izabela Grabowska; Agnieszka Wołowicz; Agnieszka Naumiuk; Magdalena Kuleta-Hulboj
Publié dans: BMC Health Services Research, Numéro Vol. 25, article number 1219, 2025, ISSN 1472-6963
Éditeur: BioMed Central
DOI: 10.1186/S12913-025-13314-3

Voix, choix et responsivité

Auteurs: Anna Rurka, Agathe Osinski
Publié dans: Les Cahiers Dynamiques, Numéro n° 86, 2026, ISSN 1276-3780
Éditeur: CAIRN.INFO
DOI: 10.3917/LCD.086.0045

Demokratiske processer og relationer

Auteurs: Maja Müller, Sarah Westh, Mette Rømer
Publié dans: Forskning i Pædagogers Profession og Uddannelse, Numéro 9, 2025, ISSN 2446-2810
Éditeur: Det Kgl. Bibliotek/Royal Danish Library
DOI: 10.7146/FPPU.V9I2.160999

Resistance to epistemic silencing in social services: user tactics for enhancing responsiveness

Auteurs: Osinski, Agathe; Rurka, Anna
Publié dans: Critical and Radical Social Work, 2025, ISSN 2049-8608
Éditeur: Bristol University Press
DOI: 10.1332/20498608Y2025D000000081

La co-construction comme enjeu démocratique : participation et « responsivité » au sein des services sociaux européens

Auteurs: Anna Rurka, Agathe Osinski
Publié dans: Mouvements, Numéro n° 119, 2026, ISSN 1291-6412
Éditeur: CAIRN.INFO
DOI: 10.3917/MOUV.119.0063

Emotionen und Macht im Kontext von Teilhabeprozessen in der Kinder- und Jugendhilfe

Auteurs: David Furtschegger, Michael Rasell, Florian Ohnmacht
Publié dans: Soziale Passagen, Numéro 17, 2025, ISSN 1867-0180
Éditeur: Springer Science and Business Media LLC
DOI: 10.1007/S12592-025-00553-8