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Improving Tourism and Hospitality Worker Well-being Through Social Dialogue

Project description

Empowering tourism workers to tackle precarity

Tourism and hospitality represent over 10 % of the European economy and employ 11.7 % of the workforce, with 13 million employees, many from marginalised groups. However, high staff turnover and 1.2 million job vacancies reflect ongoing challenges. Many workers face precarious conditions exacerbated by non-standard employment and algorithmic management, leading to exploitation and inadequate social protections. To address these issues, the EU-funded FUTOURWORK project aims to ensure that all tourism and hospitality workers are included in social dialogue. Employing an intersectional, gender-sensitive approach, the project will use various research techniques to identify best practices and common challenges, ultimately creating a worker well-being index and enhancing understanding through storytelling and a dedicated observatory for dialogue.

Objective

Tourism and hospitality (T&H) make up over 10% of the European economy and 11.7% of employment. Many of the 13 million employees in the EU are from marginalised groups: women (54%), migrants (16% ) and youth (30%) (ILO, 2022). However, staff turnover and vacancies are high, with 1.2 million job vacancies (11%) in the EU.

Many T&H workers are in non-standard forms of work, including platform work. This is detrimental for employees: a decent work deficit, lack of social protection, increased precarity and vulnerability, and increased in-work poverty (European Parliament 2021). Furthermore, algorithmic management impacts negatively on these workers. Generally considered as self-employed, platform workers risk exploitation, forced labour, mistreatment, and sexual abuse. Their precarity is increased due to legal, knowledge and financial obstacles they face in representation and social dialogue structures.

FUTOURWORK will investigate how all T&H workers can be included in social dialogue, and understand and tackle the challenges of the associated distributional costs. While acknowledging a variety of social dialogue arrangements and processes, reflecting different historical, economic and sociopolitical backgrounds, this project researches the changes in the new world of work, examples of best practice and identifies common issues that can be tackled at a European level.

Using an intersectional gender-sensitive approach FUTOURWORK will use quantitative and qualitative techniques including surveys, mapping, interviews, story -telling and multi-stakeholder learning dialogues. FUTOURWORK will produce an index that can be used by industry to benchmark their workers well-being. Workers stories will be collected and a documentary produced to enhance public understanding. We will develop an observatory to integrate the information produced and as a platform for dialogue for workers, legal and social dialogue organisations and employers.

Fields of science (EuroSciVoc)

Keywords

Programme(s)

Topic(s)

Funding Scheme

HORIZON-RIA - HORIZON Research and Innovation Actions

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Call for proposal

(opens in new window) HORIZON-CL2-2024-TRANSFORMATIONS-01

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Coordinator

THE UNIVERSITY OF WESTMINSTER LBG
Net EU contribution
€ 823 620,00
Address
REGENT STREET 309
W1B 2UW LONDON
United Kingdom
Activity type
Higher or Secondary Education Establishments
Links
Total cost
€ 823 620,00

Participants (8)