Project description
Digital bureaucracy and social inclusion
As public services move online, the nature of citizen interaction with bureaucracy is changing. Digital platforms can reshape both the discretion of street-level bureaucrats (SLBs) and the experience of users, with potential barriers related to gender, age or ethnicity. Supported by the Marie Skłodowska-Curie Actions programme, the PERSON project studies how digital platforms affect bureaucratic encounters in Canada, Italy and the Netherlands. It will examine how SLBs exercise discretion when services are accessed online and whether digital interactions amplify or reduce inequalities. By comparing platforms across different levels of public sector digitisation, PERSON aims to develop guidelines for designing inclusive digital services that ensure fair and equitable access for all.
Objective
PERSON - Platform Level Bureaucracy and Social Inclusion
PERSON analyses what happens to the bureaucratic encounter and to street level bureaucrats’ (SLBs) discretion when access to service becomes digital. Studying the use of three platforms for accessing Job Centres activated in Italy (DID Platform), Canada (Québec.ca Platform), and the Netherlands (UWV Platform), PERSON investigates the way in which digital bureaucratic encounters affect SLBs’ discretion and aims to develop guidelines for an inclusive public platform design, overcoming barriers related to gender, age, and ethnicity.
The core idea revolves around how digital practices change not only the way SLBs use their discretion, but also the very nature of the bureaucratic encounter between users and SLBs, consequently, it appears necessary to investigate the relationship between these two actors, mediated by digital public platforms.
The research will be conducted in three countries with three different levels of digitisation of the public sector, through the implementation of creative and replicable tools for digital qualitative research (Digital Subsystem Technique; Vignette Techinque for Internet Based Research).
PERSON wants to understand whether the digital bureaucratic encounter amplifies or reduces the effects of the characteristics of the actors (SLBs and users) on the actual access to the public service. The final objective is to develop guidelines to design an inclusive platform for the public sector by comparing similar platforms in three different digitisation contexts.
Fields of science (EuroSciVoc)
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
This project's classification has been human-validated.
CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.
This project's classification has been human-validated.
Keywords
Project’s keywords as indicated by the project coordinator. Not to be confused with the EuroSciVoc taxonomy (Fields of science)
Project’s keywords as indicated by the project coordinator. Not to be confused with the EuroSciVoc taxonomy (Fields of science)
Programme(s)
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
Multi-annual funding programmes that define the EU’s priorities for research and innovation.
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HORIZON.1.2 - Marie Skłodowska-Curie Actions (MSCA)
MAIN PROGRAMME
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Topic(s)
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.
Funding Scheme
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.
HORIZON-TMA-MSCA-PF-GF - HORIZON TMA MSCA Postdoctoral Fellowships - Global Fellowships
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Call for proposal
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.
(opens in new window) HORIZON-MSCA-2024-PF-01
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Net EU financial contribution. The sum of money that the participant receives, deducted by the EU contribution to its linked third party. It considers the distribution of the EU financial contribution between direct beneficiaries of the project and other types of participants, like third-party participants.
40126 Bologna
Italy
The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.