Service Design for Innovation

Deliverables

Demonstrators, pilots, prototypes (5)

4th annual SDIN Conference

Fourth (final) SDIN Conference open to the public and partners network.

1st annual SDIN Conference

First SDIN Conference open to the public and partners network.

Online Toolbox

Toolbox that will be freely available online, helping to dissemination SDIN results.

3rd annual SDIN Conference

Third SDIN Conference open to the public and partners network.

2nd annual SDIN Conference

Second SDIN Conference open to the public and partners network.

Other (4)

Workshop 2

Workshop 2: Complex service systems and value networks.

Workshop 4

Workshop 4: Integrative approaches to service design for innovation.

Workshop 3

Workshop 3: Intra and Entrepreneurship.

Workshop 1

Workshop 1: Designing services for stakeholder participation in value co-creation.

Publications

Conference proceedings (22)

Understanding the Influence of the Co-Design Process on Well-Being

Author(s): Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Published in: Service Design Geographies. Proceedings of the ServDes.2016 Conference, May 2016, 2016, Page(s) 390-402
Publisher: Linköping University Electronic Press, Linköpings universitet

Well-Being through Designing: Co-Design as a Promising, Practical Approach to Enhancing the Well-Being of Actors

Author(s): Josina Vink, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson
Published in: ServSig 2016 Conference Proceedings, June 2016, 2016, Page(s) 40-44, ISBN 978-90-825680-0-4
Publisher: Maastricht University

Value Network Visualizations: Revealing Complexity for Contextual Service Design

Author(s): Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
Published in: ICServ2016 - The 4th International Conference of Serviceology, September 6-8, 2016, 2016
Publisher: Shibaura Institute of Technology

The Experio Way – Operationalizing Experiential and Aesthetic Knowledge for Service Innovation

Author(s): Katarina Wetter-Edman, Josina Vink, Tomas Edman
Published in: Marketing in the Age of Data: EMAC 2016, May 2016, 2016, Page(s) 224, ISBN 978-82-8247-285-2
Publisher: European Marketing Academy, BI Norwegian Business School

Integrating Empathy and Lived Experience through Co-Creation in Service Design

Author(s): Josina Vink and Anna-Sophie Oertzen
Published in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 18-20 June, Milano, Italy, 18-20 June 2018, 2018, Page(s) 471-483, ISBN 978-91-7685-237-8
Publisher: Linköping University Electronic Press, Linköpings Universitet

Identifying and Systematizing Multidisciplinary contributions to Service Design

Author(s): Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Published in: QUIS15 International Reaserch Symposium on Service Excellence in Management, 2018
Publisher: QUIS15

Connecting Service Design to Service Innovation through multidisciplinary lenses

Author(s): Maira Joly, Lia Patrício, Jorge Grenha Teixeira, Daniela Sangiorgi
Published in: Frontiers in Service Conference, 2017
Publisher: Fordham University, Gabelli School of Business

Service Designers, unite! Identifying shared concerns among multidisciplinary perspectives on Service Design

Author(s): Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Published in: ServDes2018-Service Design Proof of Concept, 2018
Publisher: Politecnico di Milano

Four models of embedding service design capabilities in organizations: Reflecting on how design knowledge is formalized and spread in organizations

Author(s): Filipe Lima
Published in: Six Annual Forum on Doctoral Design Research: Noisewise Design Research in face of current challenges to knowledge, 2017
Publisher: FBAUP, UA

Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective

Author(s): Filipe Lima, Daniela Sangiorgi
Published in: ServDes2018 - Service Design Proof of Concept, 2018
Publisher: Politecnico di Milan

Bridging design-driven and service innovation: Consonance and dissonance of meaning and value

Author(s): Ana Kustrak Korper, Stefan Holmlid, Lia Patrício
Published in: ServDes. 2018, Proof of Concept, 2018
Publisher: Politecnico di Milan

Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design

Author(s): Anna-Sophie Oertzen, Josina Vink
Published in: The 10th SERVSIG Conference: “Opportunities for Services in a Challenging World”, 2018
Publisher: IÉSEG School of Management

Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices

Author(s): Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 2017, 2017
Publisher: University of Porto

Designing Good(s)? Exploring the Politics of Social Design Processes

Author(s): Josina Vink, Katerina Wetter-Edman and Vanessa Rodrigues
Published in: Conference Proceedings of the Design Management Academy, Volume 3, 2017, Page(s) 961 - 977, ISBN 978-1-912294-13-8
Publisher: Design Management Academy

Multi-service touchpoint experience: Variation at single-point of entry

Author(s): Vanessa Rodrigues and Stefan Holmlid
Published in: Experience Design for Multiple Customer Touchpoints, 2016, 2016
Publisher: Aalto University, Finland

MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING
CUSTOMER VALUE


Author(s): Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 2017, 2017, Page(s) 936
Publisher: University of Porto

Service innovation in value co-creation: A context and an outcome

Author(s): Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 2017, 2017
Publisher: University of Porto

Service Ecosystem Design: Doing Institutional Work through Service Design

Author(s): Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
Published in: The 5th Naples Forum on Service, June 2017, 2017, Page(s) 1-15
Publisher: Naples Forum on Service

Conceptualising touchpoint containers to better understand multi-actor customer experience

Author(s): Vanessa Rodrigues and Stefan Holmlid
Published in: Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15, June 2017, 2017
Publisher: University of Porto

Discovering Service Variations through Service Prototyping

Author(s): Vanessa Rodrigues and Stefan Holmlid
Published in: Design for Next 12th European Academy of Design Conference, 2017, 2017
Publisher: Taylor & Francis

A measurement tool for value co-creation

Author(s): Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Published in: The 5th Naples Forum on Service, June 2017, 2017
Publisher: Naples Forum on Service

Reshaping Mental Models through Service Design to Foster Service Innovation

Author(s): Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
Published in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 2017, 2017
Publisher: University of Porto

Peer reviewed articles (4)

Discovering Service Variations through Service Prototyping

Author(s): Vanessa Rodrigues, Stefan Holmlid
Published in: The Design Journal, 20/sup1, 2017, Page(s) S2247-S2257, ISSN 1460-6925
Publisher: Ashgate Publishing Ltd.
DOI: 10.1080/14606925.2017.1352741

Co-creating services—conceptual clarification, forms and outcomes

Author(s): Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager
Published in: Journal of Service Management, 29/4, 2018, Page(s) 641-679, ISSN 1757-5818
Publisher: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-03-2017-0067

Service robots: value co-creation and co-destruction in elderly care networks

Author(s): Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr
Published in: Journal of Service Management, 29/2, 2018, Page(s) 178-205, ISSN 1757-5818
Publisher: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-07-2017-0179

Reshaping mental models - enabling innovation through service design

Author(s): Josina Vink, Bo edvardsson, Katarina Wetter-Edman, Bard Tronvoll
Published in: Journal of Service Management, 2018, ISSN 1757-5818
Publisher: Emerald Group Publishing Ltd.

Other (1)

Six Priorities to Promote Service Design in Academia

Author(s): Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe
Published in: April 2017, 2017
Publisher: Service Design Network (SDN