Service Design for Innovation

Livrables

4th annual SDIN Conference

Fourth (final) SDIN Conference open to the public and partners network.

1st annual SDIN Conference

First SDIN Conference open to the public and partners network.

Online Toolbox

Toolbox that will be freely available online, helping to dissemination SDIN results.

3rd annual SDIN Conference

Third SDIN Conference open to the public and partners network.

2nd annual SDIN Conference

Second SDIN Conference open to the public and partners network.

Workshop 2

Workshop 2: Complex service systems and value networks.

Workshop 4

Workshop 4: Integrative approaches to service design for innovation.

Workshop 3

Workshop 3: Intra and Entrepreneurship.

Workshop 1

Workshop 1: Designing services for stakeholder participation in value co-creation.

Publications

Understanding the Influence of the Co-Design Process on Well-Being

Auteurs: Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Publié dans: Service Design Geographies. Proceedings of the ServDes.2016 Conference, Numéro May 2016, 2016, Page(s) 390-402
Éditeur: Linköping University Electronic Press, Linköpings universitet

Well-Being through Designing: Co-Design as a Promising, Practical Approach to Enhancing the Well-Being of Actors

Auteurs: Josina Vink, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson
Publié dans: ServSig 2016 Conference Proceedings, Numéro June 2016, 2016, Page(s) 40-44, ISBN 978-90-825680-0-4
Éditeur: Maastricht University

Value Network Visualizations: Revealing Complexity for Contextual Service Design

Auteurs: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
Publié dans: ICServ2016 - The 4th International Conference of Serviceology, Numéro September 6-8, 2016, 2016
Éditeur: Shibaura Institute of Technology

The Experio Way – Operationalizing Experiential and Aesthetic Knowledge for Service Innovation

Auteurs: Katarina Wetter-Edman, Josina Vink, Tomas Edman
Publié dans: Marketing in the Age of Data: EMAC 2016, Numéro May 2016, 2016, Page(s) 224, ISBN 978-82-8247-285-2
Éditeur: European Marketing Academy, BI Norwegian Business School

Integrating Empathy and Lived Experience through Co-Creation in Service Design

Auteurs: Josina Vink and Anna-Sophie Oertzen
Publié dans: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 18-20 June, Milano, Italy, Numéro 18-20 June 2018, 2018, Page(s) 471-483, ISBN 978-91-7685-237-8
Éditeur: Linköping University Electronic Press, Linköpings Universitet

Identifying and Systematizing Multidisciplinary contributions to Service Design

Auteurs: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Publié dans: QUIS15 International Reaserch Symposium on Service Excellence in Management, 2018
Éditeur: QUIS15

Connecting Service Design to Service Innovation through multidisciplinary lenses

Auteurs: Maira Joly, Lia Patrício, Jorge Grenha Teixeira, Daniela Sangiorgi
Publié dans: Frontiers in Service Conference, 2017
Éditeur: Fordham University, Gabelli School of Business

Service Designers, unite! Identifying shared concerns among multidisciplinary perspectives on Service Design

Auteurs: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Publié dans: ServDes2018-Service Design Proof of Concept, 2018
Éditeur: Politecnico di Milano

Four models of embedding service design capabilities in organizations: Reflecting on how design knowledge is formalized and spread in organizations

Auteurs: Filipe Lima
Publié dans: Six Annual Forum on Doctoral Design Research: Noisewise Design Research in face of current challenges to knowledge, 2017
Éditeur: FBAUP, UA

Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective

Auteurs: Filipe Lima, Daniela Sangiorgi
Publié dans: ServDes2018 - Service Design Proof of Concept, 2018
Éditeur: Politecnico di Milan

Bridging design-driven and service innovation: Consonance and dissonance of meaning and value

Auteurs: Ana Kustrak Korper, Stefan Holmlid, Lia Patrício
Publié dans: ServDes. 2018, Proof of Concept, 2018
Éditeur: Politecnico di Milan

Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design

Auteurs: Anna-Sophie Oertzen, Josina Vink
Publié dans: The 10th SERVSIG Conference: “Opportunities for Services in a Challenging World”, 2018
Éditeur: IÉSEG School of Management

Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices

Auteurs: Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
Publié dans: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numéro June 2017, 2017
Éditeur: University of Porto

Designing Good(s)? Exploring the Politics of Social Design Processes

Auteurs: Josina Vink, Katerina Wetter-Edman and Vanessa Rodrigues
Publié dans: Conference Proceedings of the Design Management Academy, Numéro Volume 3, 2017, Page(s) 961 - 977, ISBN 978-1-912294-13-8
Éditeur: Design Management Academy

Multi-service touchpoint experience: Variation at single-point of entry

Auteurs: Vanessa Rodrigues and Stefan Holmlid
Publié dans: Experience Design for Multiple Customer Touchpoints, Numéro 2016, 2016
Éditeur: Aalto University, Finland

MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING CUSTOMER VALUE 

Auteurs: Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
Publié dans: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numéro June 2017, 2017, Page(s) 936
Éditeur: University of Porto

Service innovation in value co-creation: A context and an outcome

Auteurs: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Publié dans: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numéro June 2017, 2017
Éditeur: University of Porto

Service Ecosystem Design: Doing Institutional Work through Service Design

Auteurs: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
Publié dans: The 5th Naples Forum on Service, Numéro June 2017, 2017, Page(s) 1-15
Éditeur: Naples Forum on Service

Conceptualising touchpoint containers to better understand multi-actor customer experience

Auteurs: Vanessa Rodrigues and Stefan Holmlid
Publié dans: Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15, Numéro June 2017, 2017
Éditeur: University of Porto

Discovering Service Variations through Service Prototyping

Auteurs: Vanessa Rodrigues and Stefan Holmlid
Publié dans: Design for Next 12th European Academy of Design Conference, Numéro 2017, 2017
Éditeur: Taylor & Francis

A measurement tool for value co-creation

Auteurs: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Publié dans: The 5th Naples Forum on Service, Numéro June 2017, 2017
Éditeur: Naples Forum on Service

Reshaping Mental Models through Service Design to Foster Service Innovation

Auteurs: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
Publié dans: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numéro June 2017, 2017
Éditeur: University of Porto

Discovering Service Variations through Service Prototyping

Auteurs: Vanessa Rodrigues, Stefan Holmlid
Publié dans: The Design Journal, Numéro 20/sup1, 2017, Page(s) S2247-S2257, ISSN 1460-6925
Éditeur: Ashgate Publishing Ltd.
DOI: 10.1080/14606925.2017.1352741

Co-creating services—conceptual clarification, forms and outcomes

Auteurs: Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager
Publié dans: Journal of Service Management, Numéro 29/4, 2018, Page(s) 641-679, ISSN 1757-5818
Éditeur: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-03-2017-0067

Service robots: value co-creation and co-destruction in elderly care networks

Auteurs: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr
Publié dans: Journal of Service Management, Numéro 29/2, 2018, Page(s) 178-205, ISSN 1757-5818
Éditeur: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-07-2017-0179

Reshaping mental models - enabling innovation through service design

Auteurs: Josina Vink, Bo edvardsson, Katarina Wetter-Edman, Bard Tronvoll
Publié dans: Journal of Service Management, 2018, ISSN 1757-5818
Éditeur: Emerald Group Publishing Ltd.

Six Priorities to Promote Service Design in Academia

Auteurs: Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe
Publié dans: Numéro April 2017, 2017
Éditeur: Service Design Network (SDN

Livrables

Publications

Partager cette page

Télécharger