Service Design for Innovation

Leistungen

4th annual SDIN Conference

Fourth (final) SDIN Conference open to the public and partners network.

1st annual SDIN Conference

First SDIN Conference open to the public and partners network.

Online Toolbox

Toolbox that will be freely available online, helping to dissemination SDIN results.

3rd annual SDIN Conference

Third SDIN Conference open to the public and partners network.

2nd annual SDIN Conference

Second SDIN Conference open to the public and partners network.

Workshop 2

Workshop 2: Complex service systems and value networks.

Workshop 4

Workshop 4: Integrative approaches to service design for innovation.

Workshop 3

Workshop 3: Intra and Entrepreneurship.

Workshop 1

Workshop 1: Designing services for stakeholder participation in value co-creation.

Veröffentlichungen

Understanding the Influence of the Co-Design Process on Well-Being

Autoren: Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Veröffentlicht in: Service Design Geographies. Proceedings of the ServDes.2016 Conference, Ausgabe May 2016, 2016, Seite(n) 390-402
Herausgeber: Linköping University Electronic Press, Linköpings universitet

Well-Being through Designing: Co-Design as a Promising, Practical Approach to Enhancing the Well-Being of Actors

Autoren: Josina Vink, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson
Veröffentlicht in: ServSig 2016 Conference Proceedings, Ausgabe June 2016, 2016, Seite(n) 40-44, ISBN 978-90-825680-0-4
Herausgeber: Maastricht University

Value Network Visualizations: Revealing Complexity for Contextual Service Design

Autoren: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
Veröffentlicht in: ICServ2016 - The 4th International Conference of Serviceology, Ausgabe September 6-8, 2016, 2016
Herausgeber: Shibaura Institute of Technology

The Experio Way – Operationalizing Experiential and Aesthetic Knowledge for Service Innovation

Autoren: Katarina Wetter-Edman, Josina Vink, Tomas Edman
Veröffentlicht in: Marketing in the Age of Data: EMAC 2016, Ausgabe May 2016, 2016, Seite(n) 224, ISBN 978-82-8247-285-2
Herausgeber: European Marketing Academy, BI Norwegian Business School

Integrating Empathy and Lived Experience through Co-Creation in Service Design

Autoren: Josina Vink and Anna-Sophie Oertzen
Veröffentlicht in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 18-20 June, Milano, Italy, Ausgabe 18-20 June 2018, 2018, Seite(n) 471-483, ISBN 978-91-7685-237-8
Herausgeber: Linköping University Electronic Press, Linköpings Universitet

Identifying and Systematizing Multidisciplinary contributions to Service Design

Autoren: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Veröffentlicht in: QUIS15 International Reaserch Symposium on Service Excellence in Management, 2018
Herausgeber: QUIS15

Connecting Service Design to Service Innovation through multidisciplinary lenses

Autoren: Maira Joly, Lia Patrício, Jorge Grenha Teixeira, Daniela Sangiorgi
Veröffentlicht in: Frontiers in Service Conference, 2017
Herausgeber: Fordham University, Gabelli School of Business

Service Designers, unite! Identifying shared concerns among multidisciplinary perspectives on Service Design

Autoren: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Veröffentlicht in: ServDes2018-Service Design Proof of Concept, 2018
Herausgeber: Politecnico di Milano

Four models of embedding service design capabilities in organizations: Reflecting on how design knowledge is formalized and spread in organizations

Autoren: Filipe Lima
Veröffentlicht in: Six Annual Forum on Doctoral Design Research: Noisewise Design Research in face of current challenges to knowledge, 2017
Herausgeber: FBAUP, UA

Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective

Autoren: Filipe Lima, Daniela Sangiorgi
Veröffentlicht in: ServDes2018 - Service Design Proof of Concept, 2018
Herausgeber: Politecnico di Milan

Bridging design-driven and service innovation: Consonance and dissonance of meaning and value

Autoren: Ana Kustrak Korper, Stefan Holmlid, Lia Patrício
Veröffentlicht in: ServDes. 2018, Proof of Concept, 2018
Herausgeber: Politecnico di Milan

Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design

Autoren: Anna-Sophie Oertzen, Josina Vink
Veröffentlicht in: The 10th SERVSIG Conference: “Opportunities for Services in a Challenging World”, 2018
Herausgeber: IÉSEG School of Management

Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices

Autoren: Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
Veröffentlicht in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Ausgabe June 2017, 2017
Herausgeber: University of Porto

Designing Good(s)? Exploring the Politics of Social Design Processes

Autoren: Josina Vink, Katerina Wetter-Edman and Vanessa Rodrigues
Veröffentlicht in: Conference Proceedings of the Design Management Academy, Ausgabe Volume 3, 2017, Seite(n) 961 - 977, ISBN 978-1-912294-13-8
Herausgeber: Design Management Academy

Multi-service touchpoint experience: Variation at single-point of entry

Autoren: Vanessa Rodrigues and Stefan Holmlid
Veröffentlicht in: Experience Design for Multiple Customer Touchpoints, Ausgabe 2016, 2016
Herausgeber: Aalto University, Finland

MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING CUSTOMER VALUE 

Autoren: Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
Veröffentlicht in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Ausgabe June 2017, 2017, Seite(n) 936
Herausgeber: University of Porto

Service innovation in value co-creation: A context and an outcome

Autoren: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Veröffentlicht in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Ausgabe June 2017, 2017
Herausgeber: University of Porto

Service Ecosystem Design: Doing Institutional Work through Service Design

Autoren: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
Veröffentlicht in: The 5th Naples Forum on Service, Ausgabe June 2017, 2017, Seite(n) 1-15
Herausgeber: Naples Forum on Service

Conceptualising touchpoint containers to better understand multi-actor customer experience

Autoren: Vanessa Rodrigues and Stefan Holmlid
Veröffentlicht in: Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15, Ausgabe June 2017, 2017
Herausgeber: University of Porto

Discovering Service Variations through Service Prototyping

Autoren: Vanessa Rodrigues and Stefan Holmlid
Veröffentlicht in: Design for Next 12th European Academy of Design Conference, Ausgabe 2017, 2017
Herausgeber: Taylor & Francis

A measurement tool for value co-creation

Autoren: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Veröffentlicht in: The 5th Naples Forum on Service, Ausgabe June 2017, 2017
Herausgeber: Naples Forum on Service

Reshaping Mental Models through Service Design to Foster Service Innovation

Autoren: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
Veröffentlicht in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Ausgabe June 2017, 2017
Herausgeber: University of Porto

Discovering Service Variations through Service Prototyping

Autoren: Vanessa Rodrigues, Stefan Holmlid
Veröffentlicht in: The Design Journal, Ausgabe 20/sup1, 2017, Seite(n) S2247-S2257, ISSN 1460-6925
Herausgeber: Ashgate Publishing Ltd.
DOI: 10.1080/14606925.2017.1352741

Co-creating services—conceptual clarification, forms and outcomes

Autoren: Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager
Veröffentlicht in: Journal of Service Management, Ausgabe 29/4, 2018, Seite(n) 641-679, ISSN 1757-5818
Herausgeber: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-03-2017-0067

Service robots: value co-creation and co-destruction in elderly care networks

Autoren: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr
Veröffentlicht in: Journal of Service Management, Ausgabe 29/2, 2018, Seite(n) 178-205, ISSN 1757-5818
Herausgeber: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-07-2017-0179

Reshaping mental models - enabling innovation through service design

Autoren: Josina Vink, Bo edvardsson, Katarina Wetter-Edman, Bard Tronvoll
Veröffentlicht in: Journal of Service Management, 2018, ISSN 1757-5818
Herausgeber: Emerald Group Publishing Ltd.

Six Priorities to Promote Service Design in Academia

Autoren: Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe
Veröffentlicht in: Ausgabe April 2017, 2017
Herausgeber: Service Design Network (SDN

Leistungen

Veröffentlichungen

Diese Seite teilen

Herunterladen