Service Design for Innovation

Rezultaty

4th annual SDIN Conference

Fourth (final) SDIN Conference open to the public and partners network.

1st annual SDIN Conference

First SDIN Conference open to the public and partners network.

Online Toolbox

Toolbox that will be freely available online, helping to dissemination SDIN results.

3rd annual SDIN Conference

Third SDIN Conference open to the public and partners network.

2nd annual SDIN Conference

Second SDIN Conference open to the public and partners network.

Workshop 2

Workshop 2: Complex service systems and value networks.

Workshop 4

Workshop 4: Integrative approaches to service design for innovation.

Workshop 3

Workshop 3: Intra and Entrepreneurship.

Workshop 1

Workshop 1: Designing services for stakeholder participation in value co-creation.

Publikacje

Understanding the Influence of the Co-Design Process on Well-Being

Autorzy: Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Opublikowane w: Service Design Geographies. Proceedings of the ServDes.2016 Conference, Numer May 2016, 2016, Strona(/y) 390-402
Wydawca: Linköping University Electronic Press, Linköpings universitet

Well-Being through Designing: Co-Design as a Promising, Practical Approach to Enhancing the Well-Being of Actors

Autorzy: Josina Vink, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson
Opublikowane w: ServSig 2016 Conference Proceedings, Numer June 2016, 2016, Strona(/y) 40-44, ISBN 978-90-825680-0-4
Wydawca: Maastricht University

Value Network Visualizations: Revealing Complexity for Contextual Service Design

Autorzy: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
Opublikowane w: ICServ2016 - The 4th International Conference of Serviceology, Numer September 6-8, 2016, 2016
Wydawca: Shibaura Institute of Technology

The Experio Way – Operationalizing Experiential and Aesthetic Knowledge for Service Innovation

Autorzy: Katarina Wetter-Edman, Josina Vink, Tomas Edman
Opublikowane w: Marketing in the Age of Data: EMAC 2016, Numer May 2016, 2016, Strona(/y) 224, ISBN 978-82-8247-285-2
Wydawca: European Marketing Academy, BI Norwegian Business School

Integrating Empathy and Lived Experience through Co-Creation in Service Design

Autorzy: Josina Vink and Anna-Sophie Oertzen
Opublikowane w: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 18-20 June, Milano, Italy, Numer 18-20 June 2018, 2018, Strona(/y) 471-483, ISBN 978-91-7685-237-8
Wydawca: Linköping University Electronic Press, Linköpings Universitet

Identifying and Systematizing Multidisciplinary contributions to Service Design

Autorzy: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Opublikowane w: QUIS15 International Reaserch Symposium on Service Excellence in Management, 2018
Wydawca: QUIS15

Connecting Service Design to Service Innovation through multidisciplinary lenses

Autorzy: Maira Joly, Lia Patrício, Jorge Grenha Teixeira, Daniela Sangiorgi
Opublikowane w: Frontiers in Service Conference, 2017
Wydawca: Fordham University, Gabelli School of Business

Service Designers, unite! Identifying shared concerns among multidisciplinary perspectives on Service Design

Autorzy: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Opublikowane w: ServDes2018-Service Design Proof of Concept, 2018
Wydawca: Politecnico di Milano

Four models of embedding service design capabilities in organizations: Reflecting on how design knowledge is formalized and spread in organizations

Autorzy: Filipe Lima
Opublikowane w: Six Annual Forum on Doctoral Design Research: Noisewise Design Research in face of current challenges to knowledge, 2017
Wydawca: FBAUP, UA

Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective

Autorzy: Filipe Lima, Daniela Sangiorgi
Opublikowane w: ServDes2018 - Service Design Proof of Concept, 2018
Wydawca: Politecnico di Milan

Bridging design-driven and service innovation: Consonance and dissonance of meaning and value

Autorzy: Ana Kustrak Korper, Stefan Holmlid, Lia Patrício
Opublikowane w: ServDes. 2018, Proof of Concept, 2018
Wydawca: Politecnico di Milan

Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design

Autorzy: Anna-Sophie Oertzen, Josina Vink
Opublikowane w: The 10th SERVSIG Conference: “Opportunities for Services in a Challenging World”, 2018
Wydawca: IÉSEG School of Management

Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices

Autorzy: Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
Opublikowane w: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numer June 2017, 2017
Wydawca: University of Porto

Designing Good(s)? Exploring the Politics of Social Design Processes

Autorzy: Josina Vink, Katerina Wetter-Edman and Vanessa Rodrigues
Opublikowane w: Conference Proceedings of the Design Management Academy, Numer Volume 3, 2017, Strona(/y) 961 - 977, ISBN 978-1-912294-13-8
Wydawca: Design Management Academy

Multi-service touchpoint experience: Variation at single-point of entry

Autorzy: Vanessa Rodrigues and Stefan Holmlid
Opublikowane w: Experience Design for Multiple Customer Touchpoints, Numer 2016, 2016
Wydawca: Aalto University, Finland

MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING CUSTOMER VALUE 

Autorzy: Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
Opublikowane w: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numer June 2017, 2017, Strona(/y) 936
Wydawca: University of Porto

Service innovation in value co-creation: A context and an outcome

Autorzy: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Opublikowane w: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numer June 2017, 2017
Wydawca: University of Porto

Service Ecosystem Design: Doing Institutional Work through Service Design

Autorzy: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
Opublikowane w: The 5th Naples Forum on Service, Numer June 2017, 2017, Strona(/y) 1-15
Wydawca: Naples Forum on Service

Conceptualising touchpoint containers to better understand multi-actor customer experience

Autorzy: Vanessa Rodrigues and Stefan Holmlid
Opublikowane w: Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15, Numer June 2017, 2017
Wydawca: University of Porto

Discovering Service Variations through Service Prototyping

Autorzy: Vanessa Rodrigues and Stefan Holmlid
Opublikowane w: Design for Next 12th European Academy of Design Conference, Numer 2017, 2017
Wydawca: Taylor & Francis

A measurement tool for value co-creation

Autorzy: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Opublikowane w: The 5th Naples Forum on Service, Numer June 2017, 2017
Wydawca: Naples Forum on Service

Reshaping Mental Models through Service Design to Foster Service Innovation

Autorzy: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
Opublikowane w: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numer June 2017, 2017
Wydawca: University of Porto

Discovering Service Variations through Service Prototyping

Autorzy: Vanessa Rodrigues, Stefan Holmlid
Opublikowane w: The Design Journal, Numer 20/sup1, 2017, Strona(/y) S2247-S2257, ISSN 1460-6925
Wydawca: Ashgate Publishing Ltd.
DOI: 10.1080/14606925.2017.1352741

Co-creating services—conceptual clarification, forms and outcomes

Autorzy: Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager
Opublikowane w: Journal of Service Management, Numer 29/4, 2018, Strona(/y) 641-679, ISSN 1757-5818
Wydawca: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-03-2017-0067

Service robots: value co-creation and co-destruction in elderly care networks

Autorzy: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr
Opublikowane w: Journal of Service Management, Numer 29/2, 2018, Strona(/y) 178-205, ISSN 1757-5818
Wydawca: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-07-2017-0179

Reshaping mental models - enabling innovation through service design

Autorzy: Josina Vink, Bo edvardsson, Katarina Wetter-Edman, Bard Tronvoll
Opublikowane w: Journal of Service Management, 2018, ISSN 1757-5818
Wydawca: Emerald Group Publishing Ltd.

Six Priorities to Promote Service Design in Academia

Autorzy: Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe
Opublikowane w: Numer April 2017, 2017
Wydawca: Service Design Network (SDN

Rezultaty

Publikacje

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