Service Design for Innovation

Resultado final

4th annual SDIN Conference

Fourth (final) SDIN Conference open to the public and partners network.

1st annual SDIN Conference

First SDIN Conference open to the public and partners network.

Online Toolbox

Toolbox that will be freely available online, helping to dissemination SDIN results.

3rd annual SDIN Conference

Third SDIN Conference open to the public and partners network.

2nd annual SDIN Conference

Second SDIN Conference open to the public and partners network.

Workshop 2

Workshop 2: Complex service systems and value networks.

Workshop 4

Workshop 4: Integrative approaches to service design for innovation.

Workshop 3

Workshop 3: Intra and Entrepreneurship.

Workshop 1

Workshop 1: Designing services for stakeholder participation in value co-creation.

Publicaciones

Understanding the Influence of the Co-Design Process on Well-Being

Autores: Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Publicado en: Service Design Geographies. Proceedings of the ServDes.2016 Conference, Edición May 2016, 2016, Página(s) 390-402
Editor: Linköping University Electronic Press, Linköpings universitet

Well-Being through Designing: Co-Design as a Promising, Practical Approach to Enhancing the Well-Being of Actors

Autores: Josina Vink, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson
Publicado en: ServSig 2016 Conference Proceedings, Edición June 2016, 2016, Página(s) 40-44, ISBN 978-90-825680-0-4
Editor: Maastricht University

Value Network Visualizations: Revealing Complexity for Contextual Service Design

Autores: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
Publicado en: ICServ2016 - The 4th International Conference of Serviceology, Edición September 6-8, 2016, 2016
Editor: Shibaura Institute of Technology

The Experio Way – Operationalizing Experiential and Aesthetic Knowledge for Service Innovation

Autores: Katarina Wetter-Edman, Josina Vink, Tomas Edman
Publicado en: Marketing in the Age of Data: EMAC 2016, Edición May 2016, 2016, Página(s) 224, ISBN 978-82-8247-285-2
Editor: European Marketing Academy, BI Norwegian Business School

Integrating Empathy and Lived Experience through Co-Creation in Service Design

Autores: Josina Vink and Anna-Sophie Oertzen
Publicado en: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 18-20 June, Milano, Italy, Edición 18-20 June 2018, 2018, Página(s) 471-483, ISBN 978-91-7685-237-8
Editor: Linköping University Electronic Press, Linköpings Universitet

Identifying and Systematizing Multidisciplinary contributions to Service Design

Autores: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Publicado en: QUIS15 International Reaserch Symposium on Service Excellence in Management, 2018
Editor: QUIS15

Connecting Service Design to Service Innovation through multidisciplinary lenses

Autores: Maira Joly, Lia Patrício, Jorge Grenha Teixeira, Daniela Sangiorgi
Publicado en: Frontiers in Service Conference, 2017
Editor: Fordham University, Gabelli School of Business

Service Designers, unite! Identifying shared concerns among multidisciplinary perspectives on Service Design

Autores: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Publicado en: ServDes2018-Service Design Proof of Concept, 2018
Editor: Politecnico di Milano

Four models of embedding service design capabilities in organizations: Reflecting on how design knowledge is formalized and spread in organizations

Autores: Filipe Lima
Publicado en: Six Annual Forum on Doctoral Design Research: Noisewise Design Research in face of current challenges to knowledge, 2017
Editor: FBAUP, UA

Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective

Autores: Filipe Lima, Daniela Sangiorgi
Publicado en: ServDes2018 - Service Design Proof of Concept, 2018
Editor: Politecnico di Milan

Bridging design-driven and service innovation: Consonance and dissonance of meaning and value

Autores: Ana Kustrak Korper, Stefan Holmlid, Lia Patrício
Publicado en: ServDes. 2018, Proof of Concept, 2018
Editor: Politecnico di Milan

Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design

Autores: Anna-Sophie Oertzen, Josina Vink
Publicado en: The 10th SERVSIG Conference: “Opportunities for Services in a Challenging World”, 2018
Editor: IÉSEG School of Management

Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices

Autores: Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
Publicado en: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Edición June 2017, 2017
Editor: University of Porto

Designing Good(s)? Exploring the Politics of Social Design Processes

Autores: Josina Vink, Katerina Wetter-Edman and Vanessa Rodrigues
Publicado en: Conference Proceedings of the Design Management Academy, Edición Volume 3, 2017, Página(s) 961 - 977, ISBN 978-1-912294-13-8
Editor: Design Management Academy

Multi-service touchpoint experience: Variation at single-point of entry

Autores: Vanessa Rodrigues and Stefan Holmlid
Publicado en: Experience Design for Multiple Customer Touchpoints, Edición 2016, 2016
Editor: Aalto University, Finland

MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING CUSTOMER VALUE 

Autores: Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
Publicado en: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Edición June 2017, 2017, Página(s) 936
Editor: University of Porto

Service innovation in value co-creation: A context and an outcome

Autores: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Publicado en: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Edición June 2017, 2017
Editor: University of Porto

Service Ecosystem Design: Doing Institutional Work through Service Design

Autores: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
Publicado en: The 5th Naples Forum on Service, Edición June 2017, 2017, Página(s) 1-15
Editor: Naples Forum on Service

Conceptualising touchpoint containers to better understand multi-actor customer experience

Autores: Vanessa Rodrigues and Stefan Holmlid
Publicado en: Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15, Edición June 2017, 2017
Editor: University of Porto

Discovering Service Variations through Service Prototyping

Autores: Vanessa Rodrigues and Stefan Holmlid
Publicado en: Design for Next 12th European Academy of Design Conference, Edición 2017, 2017
Editor: Taylor & Francis

A measurement tool for value co-creation

Autores: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Publicado en: The 5th Naples Forum on Service, Edición June 2017, 2017
Editor: Naples Forum on Service

Reshaping Mental Models through Service Design to Foster Service Innovation

Autores: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
Publicado en: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Edición June 2017, 2017
Editor: University of Porto

Discovering Service Variations through Service Prototyping

Autores: Vanessa Rodrigues, Stefan Holmlid
Publicado en: The Design Journal, Edición 20/sup1, 2017, Página(s) S2247-S2257, ISSN 1460-6925
Editor: Ashgate Publishing Ltd.
DOI: 10.1080/14606925.2017.1352741

Co-creating services—conceptual clarification, forms and outcomes

Autores: Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager
Publicado en: Journal of Service Management, Edición 29/4, 2018, Página(s) 641-679, ISSN 1757-5818
Editor: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-03-2017-0067

Service robots: value co-creation and co-destruction in elderly care networks

Autores: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr
Publicado en: Journal of Service Management, Edición 29/2, 2018, Página(s) 178-205, ISSN 1757-5818
Editor: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-07-2017-0179

Reshaping mental models - enabling innovation through service design

Autores: Josina Vink, Bo edvardsson, Katarina Wetter-Edman, Bard Tronvoll
Publicado en: Journal of Service Management, 2018, ISSN 1757-5818
Editor: Emerald Group Publishing Ltd.

Six Priorities to Promote Service Design in Academia

Autores: Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe
Publicado en: Edición April 2017, 2017
Editor: Service Design Network (SDN

Resultado final

Publicaciones

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