Service Design for Innovation

Risultati finali

4th annual SDIN Conference

Fourth (final) SDIN Conference open to the public and partners network.

1st annual SDIN Conference

First SDIN Conference open to the public and partners network.

Online Toolbox

Toolbox that will be freely available online, helping to dissemination SDIN results.

3rd annual SDIN Conference

Third SDIN Conference open to the public and partners network.

2nd annual SDIN Conference

Second SDIN Conference open to the public and partners network.

Workshop 2

Workshop 2: Complex service systems and value networks.

Workshop 4

Workshop 4: Integrative approaches to service design for innovation.

Workshop 3

Workshop 3: Intra and Entrepreneurship.

Workshop 1

Workshop 1: Designing services for stakeholder participation in value co-creation.

Pubblicazioni

Understanding the Influence of the Co-Design Process on Well-Being

Autori: Josina Vink, Katarina Wetter-Edman, Bo Edvardsson, Bård Tronvoll
Pubblicato in: Service Design Geographies. Proceedings of the ServDes.2016 Conference, Numero May 2016, 2016, Pagina/e 390-402
Editore: Linköping University Electronic Press, Linköpings universitet

Well-Being through Designing: Co-Design as a Promising, Practical Approach to Enhancing the Well-Being of Actors

Autori: Josina Vink, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson
Pubblicato in: ServSig 2016 Conference Proceedings, Numero June 2016, 2016, Pagina/e 40-44, ISBN 978-90-825680-0-4
Editore: Maastricht University

Value Network Visualizations: Revealing Complexity for Contextual Service Design

Autori: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr and Stefan Holmlid
Pubblicato in: ICServ2016 - The 4th International Conference of Serviceology, Numero September 6-8, 2016, 2016
Editore: Shibaura Institute of Technology

The Experio Way – Operationalizing Experiential and Aesthetic Knowledge for Service Innovation

Autori: Katarina Wetter-Edman, Josina Vink, Tomas Edman
Pubblicato in: Marketing in the Age of Data: EMAC 2016, Numero May 2016, 2016, Pagina/e 224, ISBN 978-82-8247-285-2
Editore: European Marketing Academy, BI Norwegian Business School

Integrating Empathy and Lived Experience through Co-Creation in Service Design

Autori: Josina Vink and Anna-Sophie Oertzen
Pubblicato in: ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes. 2018 Conference, 18-20 June, Milano, Italy, Numero 18-20 June 2018, 2018, Pagina/e 471-483, ISBN 978-91-7685-237-8
Editore: Linköping University Electronic Press, Linköpings Universitet

Identifying and Systematizing Multidisciplinary contributions to Service Design

Autori: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Pubblicato in: QUIS15 International Reaserch Symposium on Service Excellence in Management, 2018
Editore: QUIS15

Connecting Service Design to Service Innovation through multidisciplinary lenses

Autori: Maira Joly, Lia Patrício, Jorge Grenha Teixeira, Daniela Sangiorgi
Pubblicato in: Frontiers in Service Conference, 2017
Editore: Fordham University, Gabelli School of Business

Service Designers, unite! Identifying shared concerns among multidisciplinary perspectives on Service Design

Autori: Maira Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela Sangiorgi
Pubblicato in: ServDes2018-Service Design Proof of Concept, 2018
Editore: Politecnico di Milano

Four models of embedding service design capabilities in organizations: Reflecting on how design knowledge is formalized and spread in organizations

Autori: Filipe Lima
Pubblicato in: Six Annual Forum on Doctoral Design Research: Noisewise Design Research in face of current challenges to knowledge, 2017
Editore: FBAUP, UA

Fostering a sustained design capability in non-design-intensive organizations: a knowledge transfer perspective

Autori: Filipe Lima, Daniela Sangiorgi
Pubblicato in: ServDes2018 - Service Design Proof of Concept, 2018
Editore: Politecnico di Milan

Bridging design-driven and service innovation: Consonance and dissonance of meaning and value

Autori: Ana Kustrak Korper, Stefan Holmlid, Lia Patrício
Pubblicato in: ServDes. 2018, Proof of Concept, 2018
Editore: Politecnico di Milan

Mitigating the Risks of Co-Creation by Integrating Empathy and Lived Experience in Service Design

Autori: Anna-Sophie Oertzen, Josina Vink
Pubblicato in: The 10th SERVSIG Conference: “Opportunities for Services in a Challenging World”, 2018
Editore: IÉSEG School of Management

Value Networks in Healthcare: A Framework of Value Co-Creation and Co-Destruction Practices

Autori: Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
Pubblicato in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numero June 2017, 2017
Editore: University of Porto

Designing Good(s)? Exploring the Politics of Social Design Processes

Autori: Josina Vink, Katerina Wetter-Edman and Vanessa Rodrigues
Pubblicato in: Conference Proceedings of the Design Management Academy, Numero Volume 3, 2017, Pagina/e 961 - 977, ISBN 978-1-912294-13-8
Editore: Design Management Academy

Multi-service touchpoint experience: Variation at single-point of entry

Autori: Vanessa Rodrigues and Stefan Holmlid
Pubblicato in: Experience Design for Multiple Customer Touchpoints, Numero 2016, 2016
Editore: Aalto University, Finland

MAKING SENSE OF VALUE CO-CREATION: THE ROLE OF MEANING IN UNDERSTANDING CUSTOMER VALUE 

Autori: Ana Kustrak Korper, Stefan Holmlid and Lia Patrício
Pubblicato in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numero June 2017, 2017, Pagina/e 936
Editore: University of Porto

Service innovation in value co-creation: A context and an outcome

Autori: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Pubblicato in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numero June 2017, 2017
Editore: University of Porto

Service Ecosystem Design: Doing Institutional Work through Service Design

Autori: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman and Manuela Aguirre
Pubblicato in: The 5th Naples Forum on Service, Numero June 2017, 2017, Pagina/e 1-15
Editore: Naples Forum on Service

Conceptualising touchpoint containers to better understand multi-actor customer experience

Autori: Vanessa Rodrigues and Stefan Holmlid
Pubblicato in: Proceedings of the 15th International Research Symposium on Service Excellence in Management, QUIS15, Numero June 2017, 2017
Editore: University of Porto

Discovering Service Variations through Service Prototyping

Autori: Vanessa Rodrigues and Stefan Holmlid
Pubblicato in: Design for Next 12th European Academy of Design Conference, Numero 2017, 2017
Editore: Taylor & Francis

A measurement tool for value co-creation

Autori: Anna-Sophie Oertzen, Birgit Mager, Gaby Odekerken-Schröder
Pubblicato in: The 5th Naples Forum on Service, Numero June 2017, 2017
Editore: Naples Forum on Service

Reshaping Mental Models through Service Design to Foster Service Innovation

Autori: Josina Vink, Bård Tronvoll, Bo Edvardsson, Katarina Wetter-Edman
Pubblicato in: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, Numero June 2017, 2017
Editore: University of Porto

Discovering Service Variations through Service Prototyping

Autori: Vanessa Rodrigues, Stefan Holmlid
Pubblicato in: The Design Journal, Numero 20/sup1, 2017, Pagina/e S2247-S2257, ISSN 1460-6925
Editore: Ashgate Publishing Ltd.
DOI: 10.1080/14606925.2017.1352741

Co-creating services—conceptual clarification, forms and outcomes

Autori: Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit Mager
Pubblicato in: Journal of Service Management, Numero 29/4, 2018, Pagina/e 641-679, ISSN 1757-5818
Editore: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-03-2017-0067

Service robots: value co-creation and co-destruction in elderly care networks

Autori: Martina Čaić, Gaby Odekerken-Schröder, Dominik Mahr
Pubblicato in: Journal of Service Management, Numero 29/2, 2018, Pagina/e 178-205, ISSN 1757-5818
Editore: Emerald Group Publishing Ltd.
DOI: 10.1108/josm-07-2017-0179

Reshaping mental models - enabling innovation through service design

Autori: Josina Vink, Bo edvardsson, Katarina Wetter-Edman, Bard Tronvoll
Pubblicato in: Journal of Service Management, 2018, ISSN 1757-5818
Editore: Emerald Group Publishing Ltd.

Six Priorities to Promote Service Design in Academia

Autori: Mauricio Manhaes, Anna-Sophie Oertzen, Birgit Mager, and Jürgen Tanghe
Pubblicato in: Numero April 2017, 2017
Editore: Service Design Network (SDN

Risultati finali

Pubblicazioni

Condividi questa pagina

Scarica