Project description
Digital menus for faster service
Restaurants today try to balance staff costs and quality service. But fast service is not always possible to achieve when trying to reduce labour costs. On the other hand, reducing waiting time can help increase customer satisfaction and engagement, and boost revenue. In this context, the EU-funded Meshporto_smeIns1_2 project proposes a unique digital solution that allows customers to place orders from home or restaurant tables. This is possible with new mobile technology enabling a fast installation to set up the digital menu and print QR code information. The proposed solution will help restaurant and catering operators to optimise their business management and secure the satisfaction of customers.
Objective
PsstMenu main goal is to allow customers to place orders directly from their tables in Restaurants/Hotels using only a smartphone. This allow restaurants to increase sales, reduce staff costs and improve customer satisfaction.
Waiting for waiters to come and take orders will soon be history!!! The solutions eliminates the inefficient management of orders due to various human factors and provides a direct communication channel between the restaurant and the customer. It reduces significantly the number of visits done by a waiter to the tables, let them more time to do a better customer service.
To achieve this goal, MeshPorto has developed a new concept, based on mobile technology, able to install in just a couple of hours, just needing to setting up the digital menu and print Qrcode information to place on the top of the tables. Many approaches have been tested (mainly by POS suppliers) in order to mitigate this issue, however the results are far from expected.
After two months of commercialization, we have more than 370 active users and 840 in-restaurant sales. PsstMenu has 7 active restaurant paying clients and 3 more will be soon available in second week of November. We expect to achieve 65 restaurants until the end of this year and more than 650 restaurants in the end of 2018.
Fields of science
Programme(s)
Funding Scheme
SME-1 - SME instrument phase 1Coordinator
4460 205 MATASINHOS SENHORA DE HORA
Portugal
The organization defined itself as SME (small and medium-sized enterprise) at the time the Grant Agreement was signed.