Description du projet
Des services techniques à distance pour des réparations rapides
Des millions de techniciens d’entreprises industrielles se rendent chaque jour chez des clients pour résoudre des problèmes, fournir des services et assurer la maintenance des logiciels. Les nouvelles technologies pourraient bientôt leur éviter d’avoir à se déplacer. L’offre Software-as-a-Service (SaaS) du projet oculavis SHARE repose sur leur plateforme de services à distance destinés à l’industrie. Elle propose des services personnalisés en lien avec des applications qui permettent des interventions à distance. L’intelligence artificielle et la réalité augmentée sont utilisées pour développer des applications adaptées aux besoins techniques des entreprises afin de rendre l’intervention à distance possible, même pour les tâches les plus complexes. Les fonctionnalités proposées incluent des systèmes de visualisations avancées, de chats, de communication d’instructions et d’autres solutions basées sur la demande. Le projet oculavis SHARE, financé par l’UE, permettra de compléter l’offre SaaS existante par un système de partenariat et des processus commerciaux évolutifs.
Objectif
About 20 Million European service technicians, quality managers or know-how carriers travel daily all over the world to support clients for industrial service or troubleshooting. To avoid travel costs, CO2-emissions and machine downtimes by up to 50%, the Software-as-a-Service (SaaS) platform oculavis SHARE offers virtual service functionalities to connect manufacturers with their clients. Even for highly complex tasks technicians can support their clients while staying at home.
oculavis SHARE is the innovative Remote Service Platform for the industry, offering company-branded and customizable service apps, ready-to-use Augmented Reality (AR) and Artificial Intelligence (AI) applications. SHARE allows clients to offer digitized service business models in addition to their hardware products. The software is modular and scalable while meeting individual demands by means of configuration. Use-cases covered by SHARE are typical service tasks occurring in complex production environments like troubleshooting, spare parts ordering, remote support, AR-instructions, service chat, ticket requests as well as data and event-based visualizations. Technicians access the mobile apps typically with Smartphones, Tablets or Smart Glasses.
Founded in May 2016, oculavis employs 25 persons today. It reached the Top3 of the most important German Founders Award (“Deutscher Gründerpreis 2018”). The company is owned and lead by the three friends Dr. Markus Große Böckmann (34 years old), Philipp Siebenkotten (34) and Martin Plutz (34) and has over 100 SHARE-installations in paid Proof-of-Concept (PoC) projects with enterprises and SME. Projects and software licenses increased the turnover to 1.45 Million Euro in 2018. oculavis applies for this EU-funded project to develop the SaaS-feature for scaling, create a partner ecosystem, implement scalable business processes and to complete the platform with further AI and AR service functionalities.
Champ scientifique
- natural sciencescomputer and information sciencesartificial intelligence
- social scienceseconomics and businessbusiness and managementbusiness models
- engineering and technologymaterials engineering
- engineering and technologyelectrical engineering, electronic engineering, information engineeringinformation engineeringtelecommunicationsmobile phones
- natural sciencescomputer and information sciencessoftwaresoftware applicationssimulation software
Programme(s)
Régime de financement
SME-2 - SME instrument phase 2Coordinateur
52074 Aachen
Allemagne
L’entreprise s’est définie comme une PME (petite et moyenne entreprise) au moment de la signature de la convention de subvention.