Skip to main content
Go to the home page of the European Commission (opens in new window)
English en
CORDIS - EU research results
CORDIS
Content archived on 2023-01-02

Towards a European qualification for youth hostel workers: the development of a "welcome hosteller" customer care training programme for youth hostel staff

Objective

OBJECTIVES
In the face of increasing customer demands vis-à-vis accommodation and service, youth hostels now wish to develop the skills of their staff. The aim of the project is to implement a training programme adapted for employees in this sector and to provide them with qualifications which are recognised Europe-wide. The youth hostel associations have already developed the basic methodology for a European training programme in a previous project carried out in the framework of the FORCE programme. They now wish to implement this programme by training a European team of trainers, and to obtain recognition of the qualifications acquired by developing a tailored certification system.

ACTIVITIES
Trainers from the youth hostels will be trained in training techniques and in seven training modules relating to customer services developed under the previous project. Suitable training tools and methods will be created and made available to them. These trainers will then implement the training programme at their association and, if possible, in those which do not have the resources to appoint their own trainer. Quality control and evaluation systems will be developed and implemented so that the training can be certified by an external body.

PRODUCTS
- Production of training methods and tools for trainers.
- A team of trainers trained in "customer services" training for youth hostels.
- Certification of the training.

Contract number : EUR/95/2/1769/P/II.1.1.b)/FPC

Domaine : Continuing vocational training

Contents :
Access to vocational training



Products :
New occupational profiles
Individualised training with tutor support
Training programmes/ curriculum

Public :
Workers/ Employees
Trainers, designers & managers of training programmes

Fields of science (EuroSciVoc)

CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques. See: The European Science Vocabulary.

This project has not yet been classified with EuroSciVoc.
Be the first one to suggest relevant scientific fields and help us improve our classification service

You need to log in or register to use this function

Programme(s)

Multi-annual funding programmes that define the EU’s priorities for research and innovation.

Topic(s)

Calls for proposals are divided into topics. A topic defines a specific subject or area for which applicants can submit proposals. The description of a topic comprises its specific scope and the expected impact of the funded project.

Call for proposal

Procedure for inviting applicants to submit project proposals, with the aim of receiving EU funding.

Data not available

Funding Scheme

Funding scheme (or “Type of Action”) inside a programme with common features. It specifies: the scope of what is funded; the reimbursement rate; specific evaluation criteria to qualify for funding; and the use of simplified forms of costs like lump sums.

CSC - Cost-sharing contracts

Coordinator

EUFED - European Union Federation of Youth Hostel Associations
EU contribution
No data
Address
36 Rue de la Montagne
1000 Bruxelles
Belgium

See on map

Total cost

The total costs incurred by this organisation to participate in the project, including direct and indirect costs. This amount is a subset of the overall project budget.

No data

Participants (12)

My booklet 0 0