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Co-creation of service innovation in Europe

Objective

There is growing consensus that public services can be improved through experiments which bring together service providers and their users. This proposal is for H2020-SC6-Co-Creation-2016-217: Applied co-creation to deliver public services. The CoSIE project contributes to democratic dimensions and social inclusion through co-creating public services by engaging diverse citizen groups and stakeholders. Utilizing blended data sources (open data, social media) with innovative deployment of ICT (data-analytics, Living Lab, Community reporting) in nine pilots, the project introduces the culture of experiments that encompasses various stakeholders for co-creating service innovations.
The CoSIE project has two overarching aims: i) advance the active shaping of service priorities by end users and their informal support networks, ii) engage citizens, especially groups often called ‘hard to reach’, in the collaborative design of public services. The aims are divided into six objectives: 1) develop practical resources grounded in asset based knowledge to support new ways for public service actors to re-define operational processes, 2) produce and deliver nine real-life pilots to co-create a set of relational public services with various combinations of public sector, civil society and commercial actors, 3) draw together cross-cutting lessons from pilots and utilise innovative visualisation methods to share and validate new ideas and models of good governance, 4) apply innovative approaches appropriate to local contexts and user groups to gather the necessary user insight to co-create services, 5) ensure sustainability by establishing local trainers for animating dialogue and collating user voice, embedded in community networks, 6) mobilise new knowledge from piloting and validating by creating an accessible, user friendly roadmap to co-creation for service providers and their partners.

The project will be implemented as a joint venture with 24 partners from 10 EU countries.

Field of science

  • /social sciences/political science/government systems/civil society
  • /social sciences/sociology

Call for proposal

H2020-SC6-CO-CREATION-2017
See other projects for this call

Funding Scheme

IA - Innovation action

Coordinator

TURUN AMMATTIKORKEAKOULU OY
Address
Joukahaisenkatu 3A
20520 Turku
Finland
Activity type
Higher or Secondary Education Establishments
EU contribution
€ 497 347,50

Participants (25)

THE MANCHESTER METROPOLITAN UNIVERSITY
United Kingdom
EU contribution
€ 362 976,25
Address
Oxford Road All Saints Building
M15 6BH Manchester
Activity type
Higher or Secondary Education Establishments
ALMA MATER STUDIORUM - UNIVERSITA DI BOLOGNA
Italy
EU contribution
€ 274 843,75
Address
Via Zamboni 33
40126 Bologna
Activity type
Higher or Secondary Education Establishments
PANTEIO PANEPISTIMIO KOINONIKON KAIPOLITIKON EPISTIMON
Greece
EU contribution
€ 124 000
Address
Odos Syngrou 136
176 71 Kallithea Athina
Activity type
Higher or Secondary Education Establishments
UNIWERSYTET WROCLAWSKI
Poland
EU contribution
€ 135 132,50
Address
Pl Uniwersytecki 1
50137 Wroclaw
Activity type
Higher or Secondary Education Establishments
KARLSTADS UNIVERSITET
Sweden
EU contribution
€ 336 482
Address
Universitetsgatan 2
651 88 Karlstad
Activity type
Higher or Secondary Education Establishments
DEBRECENI EGYETEM
Hungary
EU contribution
€ 153 750
Address
Egyetem Ter 1
4032 Debrecen
Activity type
Higher or Secondary Education Establishments
UNIVERSITAT POLITECNICA DE VALENCIA
Spain
EU contribution
€ 201 875
Address
Camino De Vera Sn Edificio 3A
46022 Valencia
Activity type
Higher or Secondary Education Establishments
Stichting Hogeschool Utrecht
Netherlands
EU contribution
€ 350 000
Address
Padualaan 99
3584 CH Utrecht
Activity type
Higher or Secondary Education Establishments
UNIVERSITY OF NEWCASTLE UPON TYNE

Participation ended

United Kingdom
EU contribution
€ 46 183,88
Address
Kings Gate
NE1 7RU Newcastle Upon Tyne
Activity type
Higher or Secondary Education Establishments
PEOPLE S VOICE MEDIA LBG
United Kingdom
EU contribution
€ 200 946,25
Address
Frederick Road Innovation Forum
M6 6FP Salford
Activity type
Other
TALLINN UNIVERSITY
Estonia
EU contribution
€ 198 062,50
Address
Narva Road 25
10120 Tallinn
Activity type
Higher or Secondary Education Establishments
AZIENDA UNITA SANITARIA LOCALE DI REGGIO EMILIA
Italy
EU contribution
€ 192 667,50
Address
Via Amendola 2
42100 Reggio Emilia
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
LEPIDA SCPA
Italy
EU contribution
€ 189 350
Address
Via Della Liberazione 15
40128 Bologna
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
CUP 2000 SCPA

Participation ended

Italy
EU contribution
€ 0
Address
Via Del Borgo Di San Pietro 90/C
40126 Bologna
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
INTERSERVE INVESTMENTS LIMITED
United Kingdom
EU contribution
€ 88 735,50
Address
Interserve House, Ruscombe Park Twyford
RG10 9JU Reading, Berkshire
Activity type
Private for-profit entities (excluding Higher or Secondary Education Establishments)
FUNDACJA AKTYWNY SENIOR
Poland
EU contribution
€ 135 000
Address
Ul. Legnicka 65
54 206 Wroclaw
Activity type
Other
FUNDACION DE LA COMUNIDAD VALENCIANA DEL PACTO PARA EL EMPLEO EN LA CIUDAD DE VALENCIA
Spain
EU contribution
€ 247 500
Address
C/ Daniel Balaciart, 8
46020 Valencia
Activity type
Other
JASZ-NAGYKUN-SZOLNOK MEGYE ESELY SZOCIALIS KOZALAPITVANYA
Hungary
EU contribution
€ 173 125
Address
Kossuth Lajos Utca 2
H5000 Szolnok
Activity type
Other
HELPIFIC MTU
Estonia
EU contribution
€ 91 631,25
Address
Sopruse Pst 194-22
13423 Tallinn
Activity type
Other
VORUMAA OMAVALITSUSTE LIIT
Estonia
EU contribution
€ 108 251,25
Address
Juri 12
65620 Voru
Activity type
Other
SUOMEN KUNTALIITTO RY
Finland
EU contribution
€ 206 562,50
Address
Toinen Linja 14
00530 Helsinki
Activity type
Research Organisations
JONKOPINGS KOMMUN
Sweden
EU contribution
€ 174 375
Address
Vastra Storgatan 16
55189 Jonkoping
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
GEMEENTE HOUTEN
Netherlands
EU contribution
€ 100 000
Address
Onderdoor 25
3995 DW Houten
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
GEMEENTE NIEUWEGEIN
Netherlands
EU contribution
€ 100 000
Address
Stadsplein 1
3431 LZ Nieuwegein
Activity type
Public bodies (excluding Research Organisations and Secondary or Higher Education Establishments)
UNIVERSITY OF NORTHUMBRIA AT NEWCASTLE
United Kingdom
EU contribution
€ 152 743,62
Address
Sutherland Building College Street
NE1 8ST Newcastle Upon Tyne
Activity type
Higher or Secondary Education Establishments