Conversational Systems for Emotional Support and Customer Assistance

Project Information

CRYSTAL

Grant agreement ID: 101182965

DOI

10.3030/101182965

EC signature date 14 October 2024

Start date 1 November 2024

End date 31 October 2028

Funded under

• Marie Skłodowska-Curie Actions (MSCA)

Total cost

No data

EU contribution

€ 717 600,00

Coordinated by

UNIVERSIDAD DEL PAIS VASCO/ EUSKAL HERRIKO UNIBERTSITATEA
Spain

CORDIS provides links to public deliverables and publications of HORIZON projects.

Links to deliverables and publications from FP7 projects, as well as links to some specific result types such as dataset and software, are dynamically retrieved from OpenAIRE .

Publications

Other (8)

Speech Analytics: Transforming Voice Data into Business Action

Author(s): Ribas Gonzalez, Dayana
Published in: 2025
DOI: 10.5281/ZENODO.17770584

Report on Efficient Conversational Large Language Models

Author(s): Glackin, Cornelius; Torres, María Inés; Thulke, David; Callejas, Zoraida; Peinado, Marvin; Griol, David; Aparicio Akcharov, Antonio
Published in: 2026
DOI: 10.5281/ZENODO.19882974

COMPLIANCY / ADHERENCE AppTek

Author(s): Dugast, Christian
Published in: CRYSTAL-RTTH FALL SCHOOL, 2025
DOI: 10.5281/ZENODO.17770982

Machines that understand us: Emotional recognition and behavioral AI in mental health

Author(s): Esposito, Anna
Published in: 2025
DOI: 10.5281/ZENODO.17751369

Socio-technical Perspectives of Conversational Systems Design

Author(s): Schlögl, Stephan
Published in: 2025
DOI: 10.5281/ZENODO.17770914

Secure speech processing and communication

Author(s): Peinado Herreros, Antonio Miguel
Published in: 2025
DOI: 10.5281/ZENODO.17734254

Speech Technologies at the Barcelona Supercomputing Center in the LLM Era

Author(s): Hernando, Javier
Published in: 2025
DOI: 10.5281/ZENODO.17776092

Towards Natural Realtime Voice Interaction with Large Language Models

Author(s): Thulke, David
Published in: 2025
DOI: 10.5281/ZENODO.17770838

Conference proceedings (3)

Prompt-based Language Generation for Complex Conversational Coaching Tasks across Languages

Author(s): Alain Vázquez and M. Inés Torres
Published in: Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue - SIGDIAL2025, Issue 2025.sigdial-1.48, 2025
Publisher: ACL Anthology

The Association for Computational Linguistics

Author(s): Maria Inés Torres, Yuki Matsuda, Zoraida Callejas, Arantza del Pozo, Luis Fernando D’Haro
Published in: Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology, Issue 2025.iwsds-1.0, 2025, ISBN 979-8-89176-248-0
Publisher: The Association for Computational Linguistics- ACL Anthology

Supporting human operators during customer service interactions with agentic-RAG

Author(s): Juan Barrionuevo-Valenzuela, Daniel Calderón-González, Zoraida Callejas, David Griol
Published in: Proceedings of the 16th International Workshop on Spoken Dialogue System Technology, 2026
Publisher: Association for Computational Linguistics

Peer reviewed articles (1)

Exploring Emotion Expression Recognition in Older Adults Interacting With a Virtual Coach

Author(s): Cristina Palmero, Mikel deVelasco, Mohamed Amine Hmani, Aymen Mtibaa, Leila Ben Letaifa, Pau Buch-Cardona, Raquel Justo, Terry Amorese, Eduardo González-Fraile, Begoña Fernández-Ruanova, Jofre Teno
Published in: IEEE Transactions on Affective Computing, Issue 16, 2025, ISSN 1949-3045
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
DOI: 10.1109/TAFFC.2025.3558141