Conversational Systems for Emotional Support and Customer Assistance

Project Information

CRYSTAL

Grant agreement ID: 101182965

DOI

10.3030/101182965

EC signature date 14 October 2024

Start date 1 November 2024

End date 31 October 2028

Funded under

• Marie Skłodowska-Curie Actions (MSCA)

Total cost

No data

EU contribution

€ 717 600,00

Coordinated by

UNIVERSIDAD DEL PAIS VASCO/ EUSKAL HERRIKO UNIBERTSITATEA
Spain

CORDIS provides links to public deliverables and publications of HORIZON projects.

Links to deliverables and publications from FP7 projects, as well as links to some specific result types such as dataset and software, are dynamically retrieved from OpenAIRE .

Deliverables

Documents, reports (3)

Requirements Specifications and BPGs part1

Report of requirements and best practice guidelines (BPGs) for stakeholder-driven, humanity-centric CUI.

Report on Efficient Conversational LLMs

Report of thorough evaluation of conversational LLMs based on predefined criteria, and comprehensive strategies for optimizing system performance in terms of computing and memory, providing actionable insights to enhance efficiency within CRYSTAL

Plan for Dissemination and Exploitation including Communication Plan

Data Management Plan (1)

Data Management Plan (DMP)

Publications

Other (9)

Speech Analytics: Transforming Voice Data into Business Action

Author(s): Ribas Gonzalez, Dayana
Published in: 2025
DOI: 10.5281/ZENODO.17770584

Report on Efficient Conversational Large Language Models

Author(s): Glackin, Cornelius; Torres, María Inés; Thulke, David; Callejas, Zoraida; Peinado, Marvin; Griol, David; Aparicio Akcharov, Antonio
Published in: 2026
DOI: 10.5281/ZENODO.19882974

Proceedings of IWSDS2025 Introduction and Summary

Author(s): Maria Inés Torres, Yuki Matsuda, Zoraida Callejas, Arantza del Pozo, Luis Fernando D’Haro
Published in: Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology, Issue 2025.iwsds-1.0, 2025, ISBN 979-8-89176-248-0
Publisher: The Association for Computational Linguistics- ACL Anthology

COMPLIANCY / ADHERENCE AppTek

Author(s): Dugast, Christian
Published in: CRYSTAL-RTTH FALL SCHOOL, 2025
DOI: 10.5281/ZENODO.17770982

Machines that understand us: Emotional recognition and behavioral AI in mental health

Author(s): Esposito, Anna
Published in: 2025
DOI: 10.5281/ZENODO.17751369

Socio-technical Perspectives of Conversational Systems Design

Author(s): Schlögl, Stephan
Published in: 2025
DOI: 10.5281/ZENODO.17770914

Secure speech processing and communication

Author(s): Peinado Herreros, Antonio Miguel
Published in: 2025
DOI: 10.5281/ZENODO.17734254

Speech Technologies at the Barcelona Supercomputing Center in the LLM Era

Author(s): Hernando, Javier
Published in: 2025
DOI: 10.5281/ZENODO.17776092

Towards Natural Realtime Voice Interaction with Large Language Models

Author(s): Thulke, David
Published in: 2025
DOI: 10.5281/ZENODO.17770838

Peer reviewed articles (8)

Exploring the impact of noise, language familiarity, and experimental settings on emotion recognition

Author(s): Terry Amorese, Marialucia Cuciniello, Anna Alterio, Daniele Pepe, Odette Scharenborg, Gennaro Cordasco, Anna Esposito
Published in: Frontiers in Psychology, 2025, ISSN 1664-1078
Publisher: Frontiers
DOI: 10.3389/FPSYG.2025

Frontiers in Psychology

Author(s): Amorese T.; Cuciniello M.; Alterio A.; Pepe D.; Scharenborg O.; Cordasco G.; Esposito A.
Published in: Frontiers in Psychology, 2025, ISSN 1664-1078
Publisher: Frontiers
DOI: 10.3389/FPSYG.2025.1548975

Task-related handwriting and drawing features for early detection of Alzheimer’s disease: A pilot study

Author(s): Ler, Maria Santina; Veneziano, Miriam; D'Iorio, Alfonsina; Cordasco, Gennaro; Santangelo, Gabriella; Esposito, Anna
Published in: Journal of Clinical and Translational Research, 2025
Publisher: ACCSCIENCE PUBLISHING
DOI: 10.36922/JCTR025380063

The Development of Emotion Recognition Skills from Childhood to Adolescence

Author(s): Marialucia Cuciniello; Terry Amorese; Carl Vogel; Gennaro Cordasco; Anna Esposito
Published in: European Journal of Investigation in Health, Psychology and Education, 2025
Publisher: MDPI
DOI: 10.3390/EJIHPE15040056

Frontiers in Psychology

Author(s): Terry Amorese; Marialucia Cuciniello; Claudia Greco; Olga Sheveleva; Gennaro Cordasco; Cornelius Glackin; Gavin McConvey; Zoraida Callejas; Anna Esposito
Published in: Frontiers in Psychology, 2025, ISSN 1664-1078
Publisher: Frontiers Research Foundation
DOI: 10.3389/FPSYG.2025.1514918

Development and Validation of the Robot Acceptance Questionnaire (RAQ)

Author(s): Terry Amorese, Marialucia Cuciniello, Claudia Greco, Alfonsina D’Iorio, Edoardo Nicolò Aiello, Barbara Poletti, Vincenzo Silani, Nicola Ticozzi, Gabriella Santangelo, Gennaro Cordasco, Anna Esposito
Published in: Applied Sciences, Issue 15, 2025, ISSN 2076-3417
Publisher: MDPI AG
DOI: 10.3390/APP15179281

Exploring Emotion Expression Recognition in Older Adults Interacting With a Virtual Coach

Author(s): Cristina Palmero, Mikel deVelasco, Mohamed Amine Hmani, Aymen Mtibaa, Leila Ben Letaifa, Pau Buch-Cardona, Raquel Justo, Terry Amorese, Eduardo González-Fraile, Begoña Fernández-Ruanova, Jofre Teno
Published in: IEEE Transactions on Affective Computing, Issue 16, 2025, ISSN 1949-3045
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
DOI: 10.1109/TAFFC.2025.3558141

Detecting depression in speech using verbal behavior analysis: a cross-cultural study

Author(s): Terry Amorese, Marialucia Cuciniello, Claudia Greco, Olga Sheveleva, Gennaro Cordasco, Cornelius Glackin, Gavin McConvey, Zoraida Callejas, Anna Esposito
Published in: Frontiers in Psychology, Issue 16, 2025, ISSN 1664-1078
Publisher: Frontiers Media SA
DOI: 10.3389/FPSYG.2025.1514918

Conference proceedings (3)

Prompt-based Language Generation for Complex Conversational Coaching Tasks across Languages

Author(s): Alain Vázquez and M. Inés Torres
Published in: Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue - SIGDIAL2025, Issue 2025.sigdial-1.48, 2025
Publisher: ACL Anthology

Frontal Alpha Asymmetry as an Index of Willingness to Interact with Virtual Agents in Users with Depressive Symptoms

Author(s): Rosa Milo, Terry Amorese, Marialucia Cuciniello, Antonio Perna, Gennaro Cordasco, Anna Esposito
Published in: 2025 International Joint Conference on Neural Networks (IJCNN), 2025
Publisher: IEEE
DOI: 10.1109/IJCNN64981.2025.11228561

Supporting human operators during customer service interactions with agentic-RAG

Author(s): Juan Barrionuevo-Valenzuela, Daniel Calderón-González, Zoraida Callejas, David Griol
Published in: Proceedings of the 16th International Workshop on Spoken Dialogue System Technology, 2026
Publisher: Association for Computational Linguistics