Conversational Systems for Emotional Support and Customer Assistance

Informazioni relative al progetto

CRYSTAL

ID dell’accordo di sovvenzione: 101182965

DOI

10.3030/101182965

Data della firma CE 14 Ottobre 2024

Data di avvio 1 Novembre 2024

Data di completamento 31 Ottobre 2028

Finanziato da

• Marie Skłodowska-Curie Actions (MSCA)

Costo totale

Nessun dato

Contributo UE

€ 717 600,00

Coordinato da

UNIVERSIDAD DEL PAIS VASCO/ EUSKAL HERRIKO UNIBERTSITATEA
Spain

CORDIS fornisce collegamenti ai risultati finali pubblici e alle pubblicazioni dei progetti ORIZZONTE.

I link ai risultati e alle pubblicazioni dei progetti del 7° PQ, così come i link ad alcuni tipi di risultati specifici come dataset e software, sono recuperati dinamicamente da .OpenAIRE .

Risultati finali

Documents, reports (3)

Requirements Specifications and BPGs part1

Report of requirements and best practice guidelines (BPGs) for stakeholder-driven, humanity-centric CUI.

Report on Efficient Conversational LLMs

Report of thorough evaluation of conversational LLMs based on predefined criteria, and comprehensive strategies for optimizing system performance in terms of computing and memory, providing actionable insights to enhance efficiency within CRYSTAL

Plan for Dissemination and Exploitation including Communication Plan

Data Management Plan (1)

Data Management Plan (DMP)

Pubblicazioni

Other (9)

Speech Analytics: Transforming Voice Data into Business Action

Autori: Ribas Gonzalez, Dayana
Pubblicato in: 2025
DOI: 10.5281/ZENODO.17770584

Report on Efficient Conversational Large Language Models

Autori: Glackin, Cornelius; Torres, María Inés; Thulke, David; Callejas, Zoraida; Peinado, Marvin; Griol, David; Aparicio Akcharov, Antonio
Pubblicato in: 2026
DOI: 10.5281/ZENODO.19882974

Proceedings of IWSDS2025 Introduction and Summary

Autori: Maria Inés Torres, Yuki Matsuda, Zoraida Callejas, Arantza del Pozo, Luis Fernando D’Haro
Pubblicato in: Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology, Numero 2025.iwsds-1.0, 2025, ISBN 979-8-89176-248-0
Editore: The Association for Computational Linguistics- ACL Anthology

COMPLIANCY / ADHERENCE AppTek

Autori: Dugast, Christian
Pubblicato in: CRYSTAL-RTTH FALL SCHOOL, 2025
DOI: 10.5281/ZENODO.17770982

Machines that understand us: Emotional recognition and behavioral AI in mental health

Autori: Esposito, Anna
Pubblicato in: 2025
DOI: 10.5281/ZENODO.17751369

Socio-technical Perspectives of Conversational Systems Design

Autori: Schlögl, Stephan
Pubblicato in: 2025
DOI: 10.5281/ZENODO.17770914

Secure speech processing and communication

Autori: Peinado Herreros, Antonio Miguel
Pubblicato in: 2025
DOI: 10.5281/ZENODO.17734254

Speech Technologies at the Barcelona Supercomputing Center in the LLM Era

Autori: Hernando, Javier
Pubblicato in: 2025
DOI: 10.5281/ZENODO.17776092

Towards Natural Realtime Voice Interaction with Large Language Models

Autori: Thulke, David
Pubblicato in: 2025
DOI: 10.5281/ZENODO.17770838

Peer reviewed articles (9)

Exploring the impact of noise, language familiarity, and experimental settings on emotion recognition

Autori: Terry Amorese, Marialucia Cuciniello, Anna Alterio, Daniele Pepe, Odette Scharenborg, Gennaro Cordasco, Anna Esposito
Pubblicato in: Frontiers in Psychology, 2025, ISSN 1664-1078
Editore: Frontiers
DOI: 10.3389/FPSYG.2025

A Survey on Multi-User Conversational Interfaces

Autori: Nicolas Wagner; Matthias Kraus; Wolfgang Minker; David Griol; Zoraida Callejas
Pubblicato in: Applied Sciences, 2025
Editore: MDPI
DOI: 10.3390/APP15137267

Frontiers in Psychology

Autori: Amorese T.; Cuciniello M.; Alterio A.; Pepe D.; Scharenborg O.; Cordasco G.; Esposito A.
Pubblicato in: Frontiers in Psychology, 2025, ISSN 1664-1078
Editore: Frontiers
DOI: 10.3389/FPSYG.2025.1548975

Task-related handwriting and drawing features for early detection of Alzheimer’s disease: A pilot study

Autori: Ler, Maria Santina; Veneziano, Miriam; D'Iorio, Alfonsina; Cordasco, Gennaro; Santangelo, Gabriella; Esposito, Anna
Pubblicato in: Journal of Clinical and Translational Research, 2025, ISSN 2382-6533
Editore: AccScience
DOI: 10.36922/JCTR025380063

The Development of Emotion Recognition Skills from Childhood to Adolescence

Autori: Marialucia Cuciniello; Terry Amorese; Carl Vogel; Gennaro Cordasco; Anna Esposito
Pubblicato in: European Journal of Investigation in Health, Psychology and Education, 2025, ISSN 2254-9625
Editore: MDPI
DOI: 10.3390/EJIHPE15040056

Frontiers in Psychology

Autori: Terry Amorese; Marialucia Cuciniello; Claudia Greco; Olga Sheveleva; Gennaro Cordasco; Cornelius Glackin; Gavin McConvey; Zoraida Callejas; Anna Esposito
Pubblicato in: Frontiers in Psychology, 2025, ISSN 1664-1078
Editore: Frontiers Research Foundation
DOI: 10.3389/FPSYG.2025.1514918

Development and Validation of the Robot Acceptance Questionnaire (RAQ)

Autori: Terry Amorese, Marialucia Cuciniello, Claudia Greco, Alfonsina D’Iorio, Edoardo Nicolò Aiello, Barbara Poletti, Vincenzo Silani, Nicola Ticozzi, Gabriella Santangelo, Gennaro Cordasco, Anna Esposito
Pubblicato in: Applied Sciences, Numero 15, 2025, ISSN 2076-3417
Editore: MDPI AG
DOI: 10.3390/APP15179281

Exploring Emotion Expression Recognition in Older Adults Interacting With a Virtual Coach

Autori: Cristina Palmero, Mikel deVelasco, Mohamed Amine Hmani, Aymen Mtibaa, Leila Ben Letaifa, Pau Buch-Cardona, Raquel Justo, Terry Amorese, Eduardo González-Fraile, Begoña Fernández-Ruanova, Jofre Teno
Pubblicato in: IEEE Transactions on Affective Computing, Numero 16, 2025, ISSN 1949-3045
Editore: Institute of Electrical and Electronics Engineers (IEEE)
DOI: 10.1109/TAFFC.2025.3558141

Detecting depression in speech using verbal behavior analysis: a cross-cultural study

Autori: Terry Amorese, Marialucia Cuciniello, Claudia Greco, Olga Sheveleva, Gennaro Cordasco, Cornelius Glackin, Gavin McConvey, Zoraida Callejas, Anna Esposito
Pubblicato in: Frontiers in Psychology, Numero 16, 2025, ISSN 1664-1078
Editore: Frontiers Media SA
DOI: 10.3389/FPSYG.2025.1514918

Conference proceedings (3)

Prompt-based Language Generation for Complex Conversational Coaching Tasks across Languages

Autori: Alain Vázquez and M. Inés Torres
Pubblicato in: Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue - SIGDIAL2025, Numero 2025.sigdial-1.48, 2025
Editore: ACL Anthology

Frontal Alpha Asymmetry as an Index of Willingness to Interact with Virtual Agents in Users with Depressive Symptoms

Autori: Rosa Milo, Terry Amorese, Marialucia Cuciniello, Antonio Perna, Gennaro Cordasco, Anna Esposito
Pubblicato in: 2025 International Joint Conference on Neural Networks (IJCNN), 2025
Editore: IEEE
DOI: 10.1109/IJCNN64981.2025.11228561

Supporting human operators during customer service interactions with agentic-RAG

Autori: Juan Barrionuevo-Valenzuela, Daniel Calderón-González, Zoraida Callejas, David Griol
Pubblicato in: Proceedings of the 16th International Workshop on Spoken Dialogue System Technology, 2026
Editore: Association for Computational Linguistics