Conversational Systems for Emotional Support and Customer Assistance

Información del proyecto

CRYSTAL

Identificador del acuerdo de subvención: 101182965

DOI

10.3030/101182965

Fecha de la firma de la CE 14 Octubre 2024

Fecha de inicio 1 Noviembre 2024

Fecha de finalización 31 Octubre 2028

Financiado con arreglo a

• Marie Skłodowska-Curie Actions (MSCA)

Coste total

Sin datos

Aportación de la UE

€ 717 600,00

Coordinado por

UNIVERSIDAD DEL PAIS VASCO/ EUSKAL HERRIKO UNIBERTSITATEA
Spain

CORDIS proporciona enlaces a los documentos públicos y las publicaciones de los proyectos de los programas marco HORIZONTE.

Los enlaces a los documentos y las publicaciones de los proyectos del Séptimo Programa Marco, así como los enlaces a algunos tipos de resultados específicos, como conjuntos de datos y «software», se obtienen dinámicamente de OpenAIRE .

Resultado final

Documents, reports (3)

Requirements Specifications and BPGs part1

Report of requirements and best practice guidelines (BPGs) for stakeholder-driven, humanity-centric CUI.

Report on Efficient Conversational LLMs

Report of thorough evaluation of conversational LLMs based on predefined criteria, and comprehensive strategies for optimizing system performance in terms of computing and memory, providing actionable insights to enhance efficiency within CRYSTAL

Plan for Dissemination and Exploitation including Communication Plan

Data Management Plan (1)

Data Management Plan (DMP)

Publicaciones

Other (9)

Speech Analytics: Transforming Voice Data into Business Action

Autores: Ribas Gonzalez, Dayana
Publicado en: 2025
DOI: 10.5281/ZENODO.17770584

Report on Efficient Conversational Large Language Models

Autores: Glackin, Cornelius; Torres, María Inés; Thulke, David; Callejas, Zoraida; Peinado, Marvin; Griol, David; Aparicio Akcharov, Antonio
Publicado en: 2026
DOI: 10.5281/ZENODO.19882974

Proceedings of IWSDS2025 Introduction and Summary

Autores: Maria Inés Torres, Yuki Matsuda, Zoraida Callejas, Arantza del Pozo, Luis Fernando D’Haro
Publicado en: Proceedings of the 15th International Workshop on Spoken Dialogue Systems Technology, Edición 2025.iwsds-1.0, 2025, ISBN 979-8-89176-248-0
Editor: The Association for Computational Linguistics- ACL Anthology

COMPLIANCY / ADHERENCE AppTek

Autores: Dugast, Christian
Publicado en: CRYSTAL-RTTH FALL SCHOOL, 2025
DOI: 10.5281/ZENODO.17770982

Machines that understand us: Emotional recognition and behavioral AI in mental health

Autores: Esposito, Anna
Publicado en: 2025
DOI: 10.5281/ZENODO.17751369

Socio-technical Perspectives of Conversational Systems Design

Autores: Schlögl, Stephan
Publicado en: 2025
DOI: 10.5281/ZENODO.17770914

Secure speech processing and communication

Autores: Peinado Herreros, Antonio Miguel
Publicado en: 2025
DOI: 10.5281/ZENODO.17734254

Speech Technologies at the Barcelona Supercomputing Center in the LLM Era

Autores: Hernando, Javier
Publicado en: 2025
DOI: 10.5281/ZENODO.17776092

Towards Natural Realtime Voice Interaction with Large Language Models

Autores: Thulke, David
Publicado en: 2025
DOI: 10.5281/ZENODO.17770838

Peer reviewed articles (8)

Exploring the impact of noise, language familiarity, and experimental settings on emotion recognition

Autores: Terry Amorese, Marialucia Cuciniello, Anna Alterio, Daniele Pepe, Odette Scharenborg, Gennaro Cordasco, Anna Esposito
Publicado en: Frontiers in Psychology, 2025, ISSN 1664-1078
Editor: Frontiers
DOI: 10.3389/FPSYG.2025

Frontiers in Psychology

Autores: Amorese T.; Cuciniello M.; Alterio A.; Pepe D.; Scharenborg O.; Cordasco G.; Esposito A.
Publicado en: Frontiers in Psychology, 2025, ISSN 1664-1078
Editor: Frontiers
DOI: 10.3389/FPSYG.2025.1548975

Task-related handwriting and drawing features for early detection of Alzheimer’s disease: A pilot study

Autores: Ler, Maria Santina; Veneziano, Miriam; D'Iorio, Alfonsina; Cordasco, Gennaro; Santangelo, Gabriella; Esposito, Anna
Publicado en: Journal of Clinical and Translational Research, 2025
Editor: ACCSCIENCE PUBLISHING
DOI: 10.36922/JCTR025380063

The Development of Emotion Recognition Skills from Childhood to Adolescence

Autores: Marialucia Cuciniello; Terry Amorese; Carl Vogel; Gennaro Cordasco; Anna Esposito
Publicado en: European Journal of Investigation in Health, Psychology and Education, 2025
Editor: MDPI
DOI: 10.3390/EJIHPE15040056

Frontiers in Psychology

Autores: Terry Amorese; Marialucia Cuciniello; Claudia Greco; Olga Sheveleva; Gennaro Cordasco; Cornelius Glackin; Gavin McConvey; Zoraida Callejas; Anna Esposito
Publicado en: Frontiers in Psychology, 2025, ISSN 1664-1078
Editor: Frontiers Research Foundation
DOI: 10.3389/FPSYG.2025.1514918

Development and Validation of the Robot Acceptance Questionnaire (RAQ)

Autores: Terry Amorese, Marialucia Cuciniello, Claudia Greco, Alfonsina D’Iorio, Edoardo Nicolò Aiello, Barbara Poletti, Vincenzo Silani, Nicola Ticozzi, Gabriella Santangelo, Gennaro Cordasco, Anna Esposito
Publicado en: Applied Sciences, Edición 15, 2025, ISSN 2076-3417
Editor: MDPI AG
DOI: 10.3390/APP15179281

Exploring Emotion Expression Recognition in Older Adults Interacting With a Virtual Coach

Autores: Cristina Palmero, Mikel deVelasco, Mohamed Amine Hmani, Aymen Mtibaa, Leila Ben Letaifa, Pau Buch-Cardona, Raquel Justo, Terry Amorese, Eduardo González-Fraile, Begoña Fernández-Ruanova, Jofre Teno
Publicado en: IEEE Transactions on Affective Computing, Edición 16, 2025, ISSN 1949-3045
Editor: Institute of Electrical and Electronics Engineers (IEEE)
DOI: 10.1109/TAFFC.2025.3558141

Detecting depression in speech using verbal behavior analysis: a cross-cultural study

Autores: Terry Amorese, Marialucia Cuciniello, Claudia Greco, Olga Sheveleva, Gennaro Cordasco, Cornelius Glackin, Gavin McConvey, Zoraida Callejas, Anna Esposito
Publicado en: Frontiers in Psychology, Edición 16, 2025, ISSN 1664-1078
Editor: Frontiers Media SA
DOI: 10.3389/FPSYG.2025.1514918

Conference proceedings (3)

Prompt-based Language Generation for Complex Conversational Coaching Tasks across Languages

Autores: Alain Vázquez and M. Inés Torres
Publicado en: Proceedings of the 26th Annual Meeting of the Special Interest Group on Discourse and Dialogue - SIGDIAL2025, Edición 2025.sigdial-1.48, 2025
Editor: ACL Anthology

Frontal Alpha Asymmetry as an Index of Willingness to Interact with Virtual Agents in Users with Depressive Symptoms

Autores: Rosa Milo, Terry Amorese, Marialucia Cuciniello, Antonio Perna, Gennaro Cordasco, Anna Esposito
Publicado en: 2025 International Joint Conference on Neural Networks (IJCNN), 2025
Editor: IEEE
DOI: 10.1109/IJCNN64981.2025.11228561

Supporting human operators during customer service interactions with agentic-RAG

Autores: Juan Barrionuevo-Valenzuela, Daniel Calderón-González, Zoraida Callejas, David Griol
Publicado en: Proceedings of the 16th International Workshop on Spoken Dialogue System Technology, 2026
Editor: Association for Computational Linguistics