COALA - Cloud-based AI-driven and Language-agnostic Customer Support Assistant

Informazioni relative al progetto

COALA

ID dell’accordo di sovvenzione: 873904

DOI

10.3030/873904

Progetto concluso il 7 Settembre 2021

Data della firma CE 9 Ottobre 2019

Data di avvio 1 Settembre 2019

Data di completamento 28 Febbraio 2022

Finanziato da

• INDUSTRIAL LEADERSHIP - Innovation In SMEs

Costo totale

€ 2 169 896,25

Contributo UE

€ 1 518 927,38

Coordinato da

CLEVERLY, LDA
Portugal

CORDIS fornisce collegamenti ai risultati finali pubblici e alle pubblicazioni dei progetti ORIZZONTE.

I link ai risultati e alle pubblicazioni dei progetti del 7° PQ, così come i link ad alcuni tipi di risultati specifici come dataset e software, sono recuperati dinamicamente da .OpenAIRE .

Risultati finali

Websites, patent fillings, videos etc. (1)

Website ready

Completely revamp our website, making use cases visible, as well as listing our product features and benefits, integrations, and content about our technology on a regular basis.

Other (7)

Listing our solution on the Freshdesk marketplace

Coala released on Freshdesk marketplace and is visually visible there customers can sign up

Listing our solution on the Zoho Desk marketplace

Coala released on Zoho marketplace and is visually visible there customers can sign up

Release Dashboard where we draft knowledge base articles on behalf of the customer using AI

We will make a Dashboard available to customers that will work as a command center that allows the knowledge management team to review edit and easily update the companys knowledge base and selfservice portal

Enhanced version of Cleverly, supporting 10 new languages

Software is tested and received positive feedback from at least 1 test customer that support its customers in multiple languages on Zendesk platform

Listing our solution on the Salesforce marketplace

Coala released on Salesforce marketplace and is visually visible there customers can sign up

Release of a final version of Cleverly, that auto generates models

Cleverly can learn with the user input so new models are generated periodically in an automated way taking into account the user feedback that has been collected during usageThe final version that generates models is released on help desk platforms where we have integrations by that time on Intercom Salesforce and Freshdesk

Listing our solution on the Intercom marketplace

Coala released on Intercom marketplace and is visually visible there customers can sign up