COALA - Cloud-based AI-driven and Language-agnostic Customer Support Assistant

Projektinformationen

COALA

ID Finanzhilfevereinbarung: 873904

DOI

10.3030/873904

Das Projekt endete am 7 September 2021

EK-Unterschriftsdatum 9 Oktober 2019

Startdatum 1 September 2019

Enddatum 28 Februar 2022

Finanziert unter

• INDUSTRIAL LEADERSHIP - Innovation In SMEs

Gesamtkosten

€ 2 169 896,25

EU-Beitrag

€ 1 518 927,38

Koordiniert durch

CLEVERLY, LDA
Portugal

CORDIS bietet Links zu öffentlichen Ergebnissen und Veröffentlichungen von HORIZONT-Projekten.

Links zu Ergebnissen und Veröffentlichungen von RP7-Projekten sowie Links zu einigen Typen spezifischer Ergebnisse wie Datensätzen und Software werden dynamisch von OpenAIRE abgerufen.

Leistungen

Websites, patent fillings, videos etc. (1)

Website ready

Completely revamp our website, making use cases visible, as well as listing our product features and benefits, integrations, and content about our technology on a regular basis.

Other (7)

Listing our solution on the Freshdesk marketplace

Coala released on Freshdesk marketplace and is visually visible there customers can sign up

Listing our solution on the Zoho Desk marketplace

Coala released on Zoho marketplace and is visually visible there customers can sign up

Release Dashboard where we draft knowledge base articles on behalf of the customer using AI

We will make a Dashboard available to customers that will work as a command center that allows the knowledge management team to review edit and easily update the companys knowledge base and selfservice portal

Enhanced version of Cleverly, supporting 10 new languages

Software is tested and received positive feedback from at least 1 test customer that support its customers in multiple languages on Zendesk platform

Listing our solution on the Salesforce marketplace

Coala released on Salesforce marketplace and is visually visible there customers can sign up

Release of a final version of Cleverly, that auto generates models

Cleverly can learn with the user input so new models are generated periodically in an automated way taking into account the user feedback that has been collected during usageThe final version that generates models is released on help desk platforms where we have integrations by that time on Intercom Salesforce and Freshdesk

Listing our solution on the Intercom marketplace

Coala released on Intercom marketplace and is visually visible there customers can sign up